• Primary support to 45 Physical Therapy personnel for 800+ bed level one trauma center• Backup support to 40 Occupational Therapy and Speech Language Pathology Personnel • Coordinate all administrative activities in the department • Facilitate effective patient care by demonstrating consistent initiative, resourcefulness, and problem-solving skills in addition to applying detailed knowledge of the department and larger Health System • Act as a consistent resource to patients, families, and care team members by applying knowledge of medical terminology, medical center policies, and department workflow • Develop positive and collaborative relationships with care team members to coordinate efficient patient care • Actively develop tests of change and studies to support performance improvement initiatives• Actively develop methods to increase efficiency in departmental operations to improve patient care delivery • Review urgent referrals for Physical, Occupational, and Speech Therapy consultations and triage as appropriate • Ensure staff compliance with hospital regulatory requirements for employment • Department Safety & Competency committee representative • Administrative point of contact for all regulatory surveys and inspections• I Care Award recipient - May 2018

• Lead IP Litigation case manager coordinating administrative efforts from pre-litigation through judgment or settlement• Ensured deadlines were efficiently met in accordance with Federal standards • Ensured client satisfaction through consistent and effective communication• Drafted pleadings• Assisted in propounding discovery • Conducted prospective client intake • Maintained electronic and physical filing system • Performed general office management duties

• Provided administrative support to the program's four upper level administrators • Oversaw successful contracting process with strategic partners from China, Korea, Saudi Arabia, and Kuwait• Oversaw registration for new and returning students • Conducted group conversation practice activities with students• Provided counseling to international students adjusting to American culture• Developed strategies to streamline various administrative procedures (ie. application processing, data collection, registration procedures)

• Educated self represented litigants on their rights and responsibilities with regards to their family or housing law casework • Assisted litigants in filling out their case paperwork • Informed litigants of filing and civil procedure for family and housing law cases • Assisted in data entry of litigants' intake information