Over 19 years’ successful experience providing strategic and operations leadership in unique challenging situations with a proven ability to analyze key business drivers and develop strategies to grow the business• A proficient marketing and customer focused management professional with a business acumen and experience in leading Marketing and Customer Experience functions across diverse organizations• Proven ability in optimizing organizational performance by spear heading customer acquisition, engagement and retention strategies • Efficient in developing and managing budgets & P&Ls in line with that of the Organizational goals • Distinction of planning, directing and coordinating operational activities with the help of a lean team of subordinate managers and stake holders• Possess people management skills, with the ability to manage performance and motivate members on an individual and team level