• Supporting Healthcare systems of the hospitals in Singapore under Singhealth and Synapxe• Determining the nature of incoming emails and prioritizing them according to their importance• Screening incoming emails to determine whether they should be forwarded to the appropriate person or division• Reviewing incoming emails for items that require follow-up and making sure that the person or division involved can respond to the email sent to them• Ensuring that the email received… Show more • Supporting Healthcare systems of the hospitals in Singapore under Singhealth and Synapxe• Determining the nature of incoming emails and prioritizing them according to their importance• Screening incoming emails to determine whether they should be forwarded to the appropriate person or division• Reviewing incoming emails for items that require follow-up and making sure that the person or division involved can respond to the email sent to them• Ensuring that the email received is answered immediately and no pending emails are left unattended.• Responding to client inquiries and concerns sent through email• Creating and sending emails to have centralized communication with the clients Show less

• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.• Taking on other tasks or projects to support employees, other managers, and call center operations.• Interpret data, analyze results using statistical techniques and provide ongoing reports to all levels from technical staff to executives• Collaborate with internal resources and customers to gather report… Show more • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.• Taking on other tasks or projects to support employees, other managers, and call center operations.• Interpret data, analyze results using statistical techniques and provide ongoing reports to all levels from technical staff to executives• Collaborate with internal resources and customers to gather report requirements• Identify, analyze, and interpret trends or patterns in call data Show less

Responsibilities: Provide hardware support and troubleshoot problems to the end user’s satisfactionMonitor and respond quickly and effectively to requests received through the IT help deskMonitor Service Desk for tickets assigned to the queue and process first-in first-out based on priorityModify configurations, utilities, software default settingsUtilize and maintain the help desk tracking softwareAssist with on boarding of new usersInstall, test and configure new… Show more Responsibilities: Provide hardware support and troubleshoot problems to the end user’s satisfactionMonitor and respond quickly and effectively to requests received through the IT help deskMonitor Service Desk for tickets assigned to the queue and process first-in first-out based on priorityModify configurations, utilities, software default settingsUtilize and maintain the help desk tracking softwareAssist with on boarding of new usersInstall, test and configure new workstations, peripheral equipment and softwareReport issues to the Service Desk for escalationPerform timely workstation hardware and software upgrades as requiredAttend training on new products, hardware and software upgrades Show less