• Created new AI based Platform product to enable creating video avatar, video based healthcare and other vertical industry use cases. My responsibility included creating product strategy, channel strategy and offering structure. The goal was to create $100M revenue stream in 3 years. • Represented product management in the committee bidding for large multinational, multi-country, multiyear deals. My responsibility was to structure the offer and keep the cloud product roadmap stay aligned to support large revenue generation activities.

Sr. Product ManagerI spearheaded Mitel’s customer experience solution’s transition from legacy on-prem to cloud. Rationalized product portfolio by pruning products and launching a new cloud based product for managing customer experience which was undergoing over 50% yoy growth. I also led the initiative to provide next gen cloud based analytics solution for improving the customer relations outcome, reduce churn to increase profitability by deploying traditional data analytics, big-data technologies and AI techniques• Implemented major re-pricing and re-positioning of the market offers. Developed the business case to support the business transformation. Led sales enablement strategy and solution evangelization efforts. It increased the revenue by 17% in the industry that was growing at 5%.• Owned the platform product management (Applications, PaaS) for the cloud based collaboration and customer experience management solution ($10M ARR) including user experience lifecycle management.• Led Mitel’s cloud based data infrastructure strategy development to support business growth (Amazon RDS, Spark streaming, Kafka)

• Launched one of the industry’s first integrated multichannel customer experience management solution. • Revamped its cloud-based data infrastructure for real time dashboards and historical reports to drive target 20% revenue growth. • Developed team by mentoring product managed and project managers.

• Managed new feature development for the finance and healthcare sector on the new SaaS platform. Responsible for gathering the customer requirements, developing product requirements, coordinating with R&D team to develop and deliver the feature

• As a global product manager, I owned and managed P&L of a customer experience solution (~$32M ARR). I grew the business by 38% globally in 2 years in the market segment which is growing 5% globally per year.