Worked in the MD’s Office driving key long-term & short-term strategic cross-functional initiatives focusing on data-driven decision making• Key member in the 5-year strategic goal setting team comprising of CXOs under the supervision of the Managing Director and the board• Project Manager for the Salesforce CRM implementation revamp in GMM, improving usability & data quality and driving user adoption• Responsible for implementation and adherence to data quality and user adoption KPIs for Salesforce CRM, reviewing the performance of users• Project Manager for Salesforce integration of GMM & Pfaudler Salesforce instances post-GMM’s acquisition of Pfaudler’s global business• Implemented Key Account Management in GMM; devised the customer success management strategy, focus on retention and cross-selling• Project Manager for the development of in-house after-sales/service application (web + mobile), managed the complete development lifecycle• Implemented commission model on spares sales by service engineers, supplemented it with industry-specific consumption pattern analysis• Project Lead for Project Paperless Workplace, a project initiated from the MD’s office, part of the larger Digital Transformation initiative• Strategy planning for GL business, covering investment plan for top customers, competition tracking and plans to gain share in the market

• Elected as Student Coordinator from a pool of 15 candidates, shortlisted from 100+ applicants • Responsible for managing corporate relationships and spearheading summer and final placements • In charge of setting up operational mechanism, managing finances, and logistics of the processes • Also in charge of other engagement avenues (corporate competitions, guest lectures, live projects)

Analysis of Machine Learning practices being followed in Production Services across industry & recommendations for competitive advantage • Conducted an exhaustive market analysis to understand Machine Learning practices being followed in Production Services across industry• Performed secondary research on Machine Learning in Production Services and created a trend analysis report of factors affecting the same• Performed competitor analysis of major fintech, tech and IT companies to understand recent developments in ML in Production Services• Analyzed the recent developments across industry and provided recommendations for better implementation of ML capabilities in Fidelity

Experience across core SDLC stages, business requirement analysis, and primary data analysis for major international and domestic banks• Worked on several modules of AGS tool for EMEA region for a major international bank and implemented several enhancements/bug fixes• Served as Point-of-Contact with client team for several modules for regular updates and issue resolution with processes and deliverables• Conducted in-house knowledge transfer sessions for fellow employees as SME (Subject Matter Expert) for tools developed by the team• Upgraded one complete module of AGS tool for better data analytics for EMEA region and same was implemented for APAC region also• Conducted primary data analysis for 500 user tickets in Finacle and suggested appropriate enhancements to improvise user experience• Served as Point-of-Contact with several domestic/international banks as a support team member in Finacle for issue resolution & bug fixes• Trained and managed incoming employees as a mentor under employee induction program, validated their tasks and provided feedback• Received the highest feedback from both domestic and international clients for efficient issue resolution as Finacle support team member• Upgraded complete set of Finacle in-house tools from stand-alone desktop applications to online applications for better UI & performance