Technical consultant for DEX tools (Nexthink/Systrack/Control UP). Expertise in solution delivery to client through automations.Expertise in data analytics and value delivery.Expertise in enhancing end user experience.

NexThink Administration, DEX advocate, End User Experience

• Workstation remediation for Visa Inc and Visa Europe workstations.• Creating Task, fixlets, Baseline for remediation and Monthly deployment through Relevance and PowerShell scripting• Packaging and deployment of software applications through Bigfix• Handling Change\Incident\TASK tickets for remediation and monthly deployment, Creating change tickets for monthly and bulk deployment• Fixlets creating and testing\QA in Test environment.• Working in Web reports to schedule daily\monthly\weekly reports.• Worked with SCCM team to repairing\re-installation of corrupted agents using PowerShell.• Working closely with Global information security team for remediation cooperation.• Raising Exceptions for QIDs to increase the deadline or process change.• Performed relay remapping of workstations for region wise datacenters.• Quarantining vulnerable machines in deadline.• Sending email notifications to the users for vulnerable findings.• Checking and comparing the machines health status from all the security tools like Bigfix, Tanium, Qualys, Eracent.• Taking care of the Adhoc requests from local tech team to make the remediation fast and smooth.• Adding\Removing the machines to AD groups

* Providing L2-3 support for WebApp.* Responsible for maintaining App availability by using various tools for monitoring.* Implementing change for any migrations or patching.* Extensive knowlege of AppServer, Database (SQL), DB servers, Webservices etc.

• Deployment of Windows OS image through SCCM.• Troubleshooting all type of problems.• Knowledge about Boot process, Kernel compilation.• Handle Service Now tool for call-logging and to pull-up the report.• Application packaging and Imaging.• Deployment of packaged application through SCCM.• On Call Technical support to Remote location Across Globe(APAC, EMEA, AMER) .• Deployment of Windows OS image through SCCM• Knowledge of ITSM tool (Service-Now).• Installation & Troubleshooting of OS and other Software’s.• Manage PC Backup & Restore• Deploy Software’s• Deployment of Windows OS image through SCCM.• Troubleshooting all type of problems.• Knowledge about Boot process, Kernel compilation.