Taking re-confirmation from hotelier of customer bookings and updating customers.Interacting with area BD manager in case of stuck bookings where hotelier denied for allocation to customer.Updating the payments, the hotelier in make my trip tools.Preparation of daily,weekly and monthly data reports.

Controlling the Fraud activities in the organization.Handling the Customer Query.Supervising the Recovery Process done by ops_team.Maintain the coordination with Cash Management Team.Preventing of Loss of the Customer during the entire Process of Delivery.Handling the Police liasioning activities on behalf of company.Preparing and Reporting the actual data on daily basis.Interaction with BD/Tech and Dev_ops teams to make the working more effective and efficient.