Priyesh Patel Email & Phone Number

London, England, United Kingdom

. Providing a mix of 1st/2nd line IT Support to users across the globe.. Working on ServiceNow incidents and requests.. Working with the PAs to ensure meeting rooms work fine ahead of board meetings.. Alerting Service delivery managers of any outages of core business applications e.g. Citrix.. Helped carry out weekend Mass Dept. Desk Moves.. AD – User, Group and Computer Administration.. Assisting with the Lifesize units (Video conferencing - incl. Pexip).. Processing Staff Movements: New Joiners, Leavers, Access extensions and User updates.. Performing routine housekeeping/system admin tasks. E.g. Daily checks.. Performing security checks on website unblock requests.. Provided overtime support for the global transition to MS Authenticator from RSA.. Remediated laptops/desktops identified as a high-security risk and upgraded to 22H2.. Network patching.Non -technical.Coordinated with suppliers, including Purify and Kyocera, to arrange engineer visits for office printers and conference rooms..Successfully identified a missing ServiceNow (SNOW) category for the business application, Efee Connect, based on previous incidents raised as generic requests.

London, England, United Kingdom

London, England, United Kingdom

• Provided technical support to over 1000 users in the EMEA region.• Worked on Service Now (Incident Management Tool) and handle tasks.• Produced and maintained documentation of application environments, data flows, and support processes.• Built and configured laptops using SCCM and Auto Pilot for new starters and replacement requests.• Configured corporate phones for new starters and replacement requests.• Completed IT inductions for groups of new starters.• Tested meeting rooms for V.I.P clients.• Managed warranty repairs.• Actively participated in new application release testing and deployments.• Mentored interns.• Ensured the asset management system was updated on a weekly basis.• Configured telephony in Microsoft Teams for new starters.

A creative company based in London and Lisbon. Throughout the month's work experience, I learned the basics to React Native whilst working on an internal project that is based around the food delivery app, Zomato. I also learned how to use GitHub whilst working alongside two senior developers and the importance of code formatting.

London

Responsibilities include running demonstrations of drones and wall-climbing cars to largegroups of customers, working at the tills, assisting customers, stocking shelves and generalcleaning.

.Created my own use case and logged the steps.Tested in-house software manually.Used the Tableau data visualization tool to create custom dashboards which presented raw data in a user-friendly way..Developed a familiarity with SQL Xantura’s main coding language.