My role puts me as the main point of contact for all customers reaching us in live-chat, and this is delegated to the members of our team. I have to ensure the customers get quick and accurate response in sales inquiry and technical issues.

Answer support client calls, emails, or online chat regarding website troubleshooting, server or hosting issues, email troubleshooting, etc.Assist with identifying the root cause of problems; manages and resolves issues in a constantly changing environment.Perform site migration from customer’s current host to Verpex and ensure the site is running functionally as it was in the old host.Perform miscellaneous duties as assigned.

Manage information technology and computer systemsProvide support, including procedural documentation and relevant reportsResponding in a timely manner to service issues and requestsPlan, organize, control and evaluate IT and electronic data operationsDesign, develop, implement and coordinate systems, policies, and proceduresEnsure security of data, network access, and backup systemsAct in alignment with user needs and system functionality to contribute to organizational… Show more Manage information technology and computer systemsProvide support, including procedural documentation and relevant reportsResponding in a timely manner to service issues and requestsPlan, organize, control and evaluate IT and electronic data operationsDesign, develop, implement and coordinate systems, policies, and proceduresEnsure security of data, network access, and backup systemsAct in alignment with user needs and system functionality to contribute to organizational policyIdentify problematic areas and implement strategic solutions in timeAudit systems and assess their outcomesPreserve assets, information security and control structures Show less

I'm mainly in charge of ensuring that the computers and IT system are in place to support all staffs in Indonesia Program (except Jakarta Office). This includes, but not limited to, getting involved in IT planning development, PC and peripherals installation, minor and major troubleshooting, maintaining the LAN, and looking after the backup system. Visiting the sites are part of my job as some issues have to be taken care of on-site i.e. setting up backup system or reformatting a mass-number of… Show more I'm mainly in charge of ensuring that the computers and IT system are in place to support all staffs in Indonesia Program (except Jakarta Office). This includes, but not limited to, getting involved in IT planning development, PC and peripherals installation, minor and major troubleshooting, maintaining the LAN, and looking after the backup system. Visiting the sites are part of my job as some issues have to be taken care of on-site i.e. setting up backup system or reformatting a mass-number of computers.My service is no longer required as of 1st of July 2014 since Bali Office is downsizing. Show less

Actively involved in assessing and developing the branches’ capacity in providing IT resources and maintaining IT systemInstallation and maintenance of LAN and internet connection, file server, print server, and set up new computersEnsured all computers have the latest upgrades and updates in line with IFRC’s standardsProvided basic IT training on IFRC standard software to staffsOrganizing an IT training for Indonesian Red Cross’ staffs to provide the basic skill in PC… Show more Actively involved in assessing and developing the branches’ capacity in providing IT resources and maintaining IT systemInstallation and maintenance of LAN and internet connection, file server, print server, and set up new computersEnsured all computers have the latest upgrades and updates in line with IFRC’s standardsProvided basic IT training on IFRC standard software to staffsOrganizing an IT training for Indonesian Red Cross’ staffs to provide the basic skill in PC troubleshooting and maintenanceAssist the procurement of IT equipment and manage IT inventoryDevelop and maintain the VHF radio networkOffice setup and relocation Show less