Priyodarshani Biswas personal email
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I am a versatile professional with expertise in After Sales Service, Auditing & Compliances, Trade Relations, and Customer Experience. Currently serving as a Cluster Manager at Xiaomi Technology India Pvt Ltd, I have consistently delivered exceptional results while leading cross-functional teams.As an experienced After Sales Service Lead, I excel in optimizing customer support processes and ensuring prompt issue resolution, resulting in high customer satisfaction levels. I am skilled in understanding customer needs and providing effective solutions, fostering long-lasting relationships.With a strong background in Auditing & Compliances, I possess meticulous attention to detail and a comprehensive understanding of regulatory requirements. I have successfully implemented robust compliance frameworks, mitigating risks and ensuring adherence to industry standards.In my role as a Trade Relations Lead, I have proven expertise in cultivating and managing strategic partnerships. Through effective negotiation and relationship building, I have consistently exceeded targets, driving business growth and fostering mutually beneficial collaborations.As a dedicated Customer Experience Specialist, I am committed to delivering exceptional service and creating positive experiences. I excel in understanding customer pain points, proactively resolving issues, and exceeding expectations. My expertise in customer journey mapping and process optimization has significantly enhanced customer satisfaction and loyalty.Throughout my career, I have demonstrated a relentless commitment to excellence, innovation, and continuous improvement. I thrive in dynamic environments, leveraging my strong analytical and strategic thinking abilities to drive operational efficiencies and achieve business objectives.Let's connect to explore collaboration opportunities, share insights, and discuss how we can create impactful solutions together. #ClusterManager #AfterSalesService #AuditingAndCompliances #TradeRelations #CustomerExperience #Excellence #Innovation #Partnerships #BusinessGrowth
Xiaomi Technology India Pvt Ltd
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Cluster ManagerXiaomi Technology India Pvt Ltd Dec 2018 - PresentKolkata Area, IndiaOversee and optimize after-sales service operations within a designated cluster.Ensure timely and efficient resolution of customer inquiries, complaints, and warranty claims.Implement streamlined processes to enhance the overall after-sales service experience.Lead and manage a team of after-sales service professionals, providing guidance and support.Analyze service data, identify trends, and implement strategies to improve service quality and efficiency.
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Area Service Manager - KolkataLava International Limited May 2014 - Dec 2018KolkataArea Service Manager:Responsible for overseeing service operations within a designated area, ensuring efficient and effective service delivery.Lead and manage a team of service professionals, providing guidance, training, and support for optimal performance.Monitor service metrics and implement strategies to enhance service quality, customer satisfaction, and operational efficiency.Collaborate with cross-functional teams to align service delivery with organizational goals and… Show more Area Service Manager:Responsible for overseeing service operations within a designated area, ensuring efficient and effective service delivery.Lead and manage a team of service professionals, providing guidance, training, and support for optimal performance.Monitor service metrics and implement strategies to enhance service quality, customer satisfaction, and operational efficiency.Collaborate with cross-functional teams to align service delivery with organizational goals and objectives.Strong leadership, communication, and problem-solving skills are essential for success in this role.CSD Coordinator:Manage customer inquiries, complaints, and feedback, ensuring prompt and satisfactory resolutions.Respond to customer queries with accurate information and effective solutions.Maintain records of customer interactions and analyze feedback for process improvement.Collaborate with teams to ensure seamless coordination in delivering excellent customer service.Strong communication and problem-solving skills, along with a focus on customer satisfaction, are essential for success in this role. Show less -
Business Development Officer - Large Corporate GroupCrisil Oct 2012 - May 2014Kolkata,West Bengal,IndiaResponsible for identifying and developing new business opportunities to drive company growth in the operations sector.Build and maintain strong relationships with clients and key stakeholders, understanding their needs and providing tailored solutions.Collaborate with internal teams to develop operational strategies and optimize processes for efficient service delivery.Conduct market research and competitor analysis to identify trends and opportunities for business… Show more Responsible for identifying and developing new business opportunities to drive company growth in the operations sector.Build and maintain strong relationships with clients and key stakeholders, understanding their needs and providing tailored solutions.Collaborate with internal teams to develop operational strategies and optimize processes for efficient service delivery.Conduct market research and competitor analysis to identify trends and opportunities for business expansion.Achieve sales targets, prepare proposals, and negotiate contracts to secure new business opportunities. Show less -
Secretarial OfficerPrime Retail India Limited Feb 2012 - Oct 2012Kolkata Area, IndiaParticipate in a comprehensive training program to develop a strong foundation incorporate governance, compliance, and legal frameworks.Assist senior company secretaries in managing board meetings, preparing minutes, and ensuring compliance with statutory requirements.Gain exposure to various company secretarial tasks, including drafting resolutions, maintaining registers, and filing necessary documents.Collaborate with cross-functional teams to support corporate restructuring… Show more Participate in a comprehensive training program to develop a strong foundation incorporate governance, compliance, and legal frameworks.Assist senior company secretaries in managing board meetings, preparing minutes, and ensuring compliance with statutory requirements.Gain exposure to various company secretarial tasks, including drafting resolutions, maintaining registers, and filing necessary documents.Collaborate with cross-functional teams to support corporate restructuring, mergers, and acquisitions.Develop a deep understanding of corporate governance best practices and contribute to the effective functioning of the company's secretarial department. Show less
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Management TraineePrime Retail India Limited Nov 2010 - Feb 2012Certified that all the aforesaid informations are true and correct to the best of my knowledge and belief.
Priyodarshani Biswas Education Details
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Vidyasagar UniversityAccounts & Farm Management -
The Institute Of Company Secretaries Of IndiaLaw & Compliance
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Institute Of Computer AccountantsComputer Accountancy
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St. Xavier'S College, KolkataAccountancy Hons
Frequently Asked Questions about Priyodarshani Biswas
What company does Priyodarshani Biswas work for?
Priyodarshani Biswas works for Xiaomi Technology India Pvt Ltd
What is Priyodarshani Biswas's role at the current company?
Priyodarshani Biswas's current role is Cluster Manger at Xiaomi Technology India Pvt Ltd | After Sales Service Lead | Auditing & Compliances | Trade Relations Lead (Partnerships) | Customer Experience Specialist.
What is Priyodarshani Biswas's email address?
Priyodarshani Biswas's email address is pr****@****ail.com
What schools did Priyodarshani Biswas attend?
Priyodarshani Biswas attended Vidyasagar University, The Institute Of Company Secretaries Of India, Institute Of Computer Accountants, St. Xavier's College, Kolkata.
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