Leading the charge in shaping the future of Conversational CX by providing continuous feedback to Product teams, resulting in advancements in Speech Recognition, Agent Assist, and AI-powered Voice bots.Led and mentored the Conversational CX Presales team across APAC, Middle East, and Africa, driving the adoption of customer-centric solutions and exceeding revenue targets.Collaborated effectively with Sales and Product teams to develop and execute successful go-to-market… Show more Leading the charge in shaping the future of Conversational CX by providing continuous feedback to Product teams, resulting in advancements in Speech Recognition, Agent Assist, and AI-powered Voice bots.Led and mentored the Conversational CX Presales team across APAC, Middle East, and Africa, driving the adoption of customer-centric solutions and exceeding revenue targets.Collaborated effectively with Sales and Product teams to develop and execute successful go-to-market strategies for new and existing products, ensuring market penetration and revenue growth.Provided strategic direction and guidance for Gupshup Voice Presales operations, optimizing processes and driving operational efficiency.Analyzed market trends, competitive landscape, and customer needs to identify new opportunities and develop compelling value propositions for Conversational CX solutions.Delivered impactful presentations and engaging product demonstrations to C-level executives and key decision-makers, effectively communicating the value and benefits of Gupshup's solutions. Show less

Played a pivotal role in expanding the company's customer base by effectively managing relationships with existing clients and cultivating new partnerships through strategic outreach and engagement.Spearheaded central sales and presales operations, leading a team of high-performing individuals to achieve and exceed revenue goals.Successfully identified and capitalized on new business opportunities, driving revenue growth through strategic initiatives and a deep understanding of… Show more Played a pivotal role in expanding the company's customer base by effectively managing relationships with existing clients and cultivating new partnerships through strategic outreach and engagement.Spearheaded central sales and presales operations, leading a team of high-performing individuals to achieve and exceed revenue goals.Successfully identified and capitalized on new business opportunities, driving revenue growth through strategic initiatives and a deep understanding of the market.Collaborated closely with business stakeholders to define customer needs, develop tailored solutions, and deliver compelling value propositions that resonated with key decision-makers.Led the development and execution of comprehensive sales strategies, encompassing pipeline management, opportunity qualification, and proposal development, resulting in increased win rates and accelerated sales cycles.Collaborated seamlessly with cross-functional teams, including product development and engineering, to align solutions with customer expectations and ensure timely delivery. Show less

Acted as a trusted advisor to clients, providing technical expertise and guidance to ensure solutions aligned with business objectives, resulting in long-term customer satisfaction and retention.Led a team of presales managers, providing guidance and coaching to drive exceptional performance and foster a culture of technical excellence and customer satisfaction.Collaborated closely with sales teams to analyze account opportunities, identify growth potential, and strategically… Show more Acted as a trusted advisor to clients, providing technical expertise and guidance to ensure solutions aligned with business objectives, resulting in long-term customer satisfaction and retention.Led a team of presales managers, providing guidance and coaching to drive exceptional performance and foster a culture of technical excellence and customer satisfaction.Collaborated closely with sales teams to analyze account opportunities, identify growth potential, and strategically position solutions to maximize revenue generation.Developed compelling and differentiated value propositions, tailored to address specific business needs and challenges, resulting in increased customer engagement and successful deal closures.Designed and delivered impactful executive-level presentations and solution demonstrations that showcased technical capabilities and highlighted the value proposition, leading to increased customer adoption.Maintained a deep understanding of the company's product portfolio and roadmap, effectively communicating technical details and product benefits to both technical and non-technical audiences. Show less

Effectively bridged the gap between technical teams and clients, ensuring clear communication, managing expectations, and fostering strong relationships to drive client satisfaction and retention.Managed key operational functions, ensuring seamless service delivery and exceeding client expectations for IVR system configurations.Collaborated effectively with clients to understand their business needs, translating those requirements into detailed Business Requirement Documents (BRDs)… Show more Effectively bridged the gap between technical teams and clients, ensuring clear communication, managing expectations, and fostering strong relationships to drive client satisfaction and retention.Managed key operational functions, ensuring seamless service delivery and exceeding client expectations for IVR system configurations.Collaborated effectively with clients to understand their business needs, translating those requirements into detailed Business Requirement Documents (BRDs) that formed the foundation for robust and effective solutions.Designed, developed, and implemented tailored IVR solutions, leveraging technical expertise and creative problem-solving skills to address unique client challenges and enhance customer experiences.Played a key role in maintaining strong client relationships, providing ongoing support, gathering feedback, and ensuring successful implementation and adoption of IVR solutions.Conducted regular training sessions and assessments for team members to enhance technical proficiency, promote knowledge sharing, and ensure the delivery of high-quality solutions. Show less

Managed and mentored a team of researchers and analysts, fostering a culture of data-driven decision-making and contributing to the growth and success of India's first political consulting and analytics company.Managed and executed political consulting and data analytics projects, leveraging data-driven insights to support decision-making and campaign strategies for leading political figures.Conducted comprehensive market research and analysis, identifying swing voters… Show more Managed and mentored a team of researchers and analysts, fostering a culture of data-driven decision-making and contributing to the growth and success of India's first political consulting and analytics company.Managed and executed political consulting and data analytics projects, leveraging data-driven insights to support decision-making and campaign strategies for leading political figures.Conducted comprehensive market research and analysis, identifying swing voters, understanding constituent needs, and developing targeted messaging to influence voter behavior.Designed and implemented innovative data collection methodologies using mobile phones and GPS devices, enabling accurate and tamper-proof data gathering for informed campaign strategies.Developed a data-based prediction model for Indian elections, leveraging statistical analysis and data modeling techniques to forecast electoral outcomes.Collaborated closely with political leaders to provide strategic guidance on constituency management, voter relationship building, and effective communication strategies. Show less