Priy Ranjan Kumar Email and Phone Number

IT Infrastructure Services Professional with 5+ years of experience in delivering end-to-end IT service management solutions. Proven ability to design, develop, and implement IT infrastructure services, ensuring optimal performance and security. Expertise in ServiceNow, Workday Integration, and Script Customization.Key Accomplishments:Orchestrated new employee onboarding, managed accounts and tool access, and streamlined ticket resolutions.Developed and implemented a systematic approach for handling employee resignations.Proactively addressed issues with Outlook, MS Teams, and various applications to ensure prompt resolution and continuous operational flow.Collaborated with managers to optimize ticket handling and streamline onboarding and offboarding procedures.Applied best practices in organizing and integrating infrastructure environments into the CMDB to enhance Service Management processes.Skills:IT Service Management (ITSM)ServiceNowWorkday IntegrationScript CustomizationData MigrationIncident ManagementProblem ManagementChange ManagementRelease ManagementConfiguration Management Database (CMDB)PowerShell ScriptsUser Account ManagementAccess Management