As an accomplished executive leader in the financial services industry, I specialize in bridging traditional banking with digital transformation. At Midland, I am dedicated to enhancing our Banking as a Service (BaaS) platform, forging strategic partnerships with advanced technology firms and Fintech innovators. My mission is to elevate customer experiences across brick-and-mortar, digital, and fintech channels, ensuring we meet and exceed client expectations. As Chief Digital Officer, I lead a dynamic team focused on delivering superior customer experiences, driving revenue growth, and enhancing organizational efficiencies while simultaneously strengthening our risk management posture. My expertise lies in technology, operations, and vendor management, always with a strategic eye on leveraging solutions and partnerships to optimize the customer journey and the bank's financial performance. Specialties Include:Banking as a Service (BaaS)Leadership and Project ManagementDigital Solutions and User ExperienceLean Six Sigma MethodologiesSalesforce and CRM SystemsCore Banking Systems (Jack Henry Silverlake, FISERV Premier, FISERV EFT)Business Analytics and Database Management (Cognos)Process Efficiencies and Workflow OptimizationMarketing Customer Information File ManagementCommercial, Retail, and Credit WorkflowImaging and Item ProcessingDeposit and Loan OperationsData Integrations Throughout my career I have worked through the ranks of IT and Operations serving as a Help Desk Manager, Systems Analyst, End User Support Manager, IT Manager, SVP & Chief Technology Officer, SVP & Chief Information Officer, EVP & Chief Operations Officer, and currently Chief Digital Officer.