--Full-service small business IT work including desktop break/fix, server configuration, user profile management, VPN access with multi-factor authentication, and software license management.--Created custom code for small business clients including:Sales and Process CRM application for 30 users in a mortgage compliance company File sharing solution for printing business to allow secure large file transfers from clientsWeb app and Google Maps API integration for delivery of yard signs and volunteer routes in political campaign--Use PowerShell to automate tasks including user profile management, software installation, and operating system configuration in an Active Directory domain environment.

Mentorship, HR, and Agile/Scrum responsibilities, SAM Designer team--Performance improvements (99% faster to open SAM list, 85% faster connecting, 75% faster to open SAM)--Migrated from direct database access to modular, domain-driven design architecture--Implemented feature flags to allow for continuous deployment via automated install and upgrade process --Established regular Patterns and Practices sessions to teach and learn SOLID Principles and best practices

--Showed initiative and self-direction, implemented several features during company-sponsored innovation time: SAMD visual explorerSAMD find-and-replaceSAMD fast navigationEDWAdmin advanced job scheduling--Migrated SAM Designer build automation from TFVC to Azure Repos git--Emphasis on automated code testing, and moving automated tests from integration to unit tests where possible. Created a new “Component test” layer which automated testing throughout the application without external services.

--Tier 2 support for clients utilizing Health Catalyst’s data platform, supporting ETL, bug fixes and minor new feature development across applications.--Installation and upgrades of Health Catalyst data platform at client sites.--Developed a SQL “Scratch Pad” for SAM Designer application that got the attention of the development team and moved me from a support role to software development after just 6 months.

--Primary DBA for the reporting team, generating reports for multiple clients for North American and Indian call centers --Identified inefficiencies in the nightly ETL process, improving performance by 66%.--Converted customer reports from custom Excel macros to standardized SSIS packages. This simplified the client onboarding process for reporting, down to mere hours from weeks of manual report creation and macro recording.--Created custom SQL functions utilized by the reporting team in multiple regions, including a worldwide timezone conversion function that was daylight savings time aware in all 24 global time zones.