Paul Roach work email
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Paul Roach personal email
Paul Roach phone numbers
Paul Roach is a DevOps VP leading teams at scale at Comcast. He possess expertise in integration, telecommunications, sdlc, agile methodologies, enterprise software and 39 more skills. Colleagues describe him as "Paul offers the perfect balance of technical savvy and business acumen to delivers complex technical solutions on time and on budget. He is accepted and well respected in both the executive and staff circles. Paul understands the value of process and has demonstrated his ability to leverage industry standard frameworks to reduce delivery times and improve operational efficiencies. He has demonstrated experience designing and successfully delivering a service oriented architecture model within a large cross functional organization allowing our business to respond quickly to changing market demands. On top of all this, Paul is a great guy with a positive, motivating, " can-do" attitude. Paul is a an asset to any organization.", "Paul is an truly creative solver of technical problems whose grasp of the overall goal to be accomplished helps him address both the task at hand and the broader strategic objectives. This makes him a valuable contributor to strategic problem-solving as well as a relief to have around when there are big, ugly, technically complex issues begging for comprehensive solutions. I always valued Paul's insights and suggestions as right on the money and have missed them in other positions since our professional paths have diverged. I would highly recommend Paul.", and "Paul is undoubtedly one of the most versatile swiss-army type employees that a hiring company could receive. He is able to switch seamlessly between roles like enterprise architect, network engineer, people manager, and system administrator. Consistently (almost incredibly) able to stay ahead of the work curve and keep his eyes on the big picture. I would certainly recommend Paul for any Operational Management position. Try not to be jealous of the best office-toy collection east of the Mississippi though..."
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Vp Technical Shared ServicesComcast Jul 2021 - PresentPhiladelphia, Pa, Us
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Vice President, Common Platforms & ArchitectureComcast Feb 2017 - Jul 2021Philadelphia, Pa, Us
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Executive Director, Call Management And DesktopComcast Sep 2012 - Feb 2017Philadelphia, Pa, UsMy teams are responsible for the applications and experience from the moment a customer dials 800COMCAST for Call Routing, the IVR that services the customer (both Residential and Business), CTI, and the applications on the agent desktop to support Sales and Ordering, Billing, and Troubleshooting.
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Sr. Director, Call Management And DesktopComcast Nov 2011 - Sep 2012Philadelphia, Pa, UsMy teams are responsible for the applications and experience from the moment a customer dials 800COMCAST for Call Routing, the IVR that services the customer (both Residential and Business), CTI, and the applications on the agent desktop to support Sales and Ordering, Billing, and Troubleshooting.
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Sr. Director, Desktop SolutionsComcast Sep 2010 - Nov 2011Philadelphia, Pa, UsResposible for development and delivery of key applications used by call center reps across the country.
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Director, Sbss OperationsComcast Jul 2007 - Sep 2010Philadelphia, Pa, UsBuilt Technical Operations teams responsible for Dev, QA, and Production operations for multiple Tier 1 platforms at Comcast, including the Enterprise Middleware Platform, Order Management Platform, CSR facing troubleshooting apps, comcast.com, and customer facing help sites.
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Director Of OperationsZoi Interactive Technologies Aug 2006 - Jun 2007UsManaged all aspects of Technical Operations (Telephony, HW, Storage, DB, Telecom, Physical Security, Facilities, etc) for a small online entertainment startup in Nashville, TN. -
Sr. Technical ManagerAol, Llc Jun 2005 - Aug 2006New York, Ny, UsAs the manager of the BPS Operations team, I was responsible for defining, building and operating all of the development, QA, and integration environments used to build the next-gen AOL Billing and Business set of web services. In addition, I was responsible for defining, implementing, and maintaining the release management and build processes. This team started from scratch and grew to five people operating seven different environments. -
Senior Systems EngineerAol, Llc Jul 2001 - Jun 2005New York, Ny, Us
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Sr ProgrammerWaveshare Communications, Llc Aug 2000 - Jul 2001At WaveShare, I was responsible for designing and implementing the LightCycle Network Management system.
Paul Roach Skills
Paul Roach Education Details
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Longwood UniversityComputer Science
Frequently Asked Questions about Paul Roach
What company does Paul Roach work for?
Paul Roach works for Comcast
What is Paul Roach's role at the current company?
Paul Roach's current role is DevOps VP leading teams at scale.
What is Paul Roach's email address?
Paul Roach's email address is pa****@****ach.com
What is Paul Roach's direct phone number?
Paul Roach's direct phone number is +161073*****
What schools did Paul Roach attend?
Paul Roach attended Longwood University.
What skills is Paul Roach known for?
Paul Roach has skills like Integration, Telecommunications, Sdlc, Agile Methodologies, Enterprise Software, Vendor Management, Security, Enterprise Architecture, Web Services, Troubleshooting, Unix, Cross Functional Team Leadership.
Who are Paul Roach's colleagues?
Paul Roach's colleagues are Sal Amico, Jennifer Sabin, Phr, Ed Crane, Erick Hofer, Vladimir Dorochko, Patience Salisbury, Chanelle Brock.
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