I help people make sense of their office and service workflows... so they can perform the work faster, more simply, with fewer errors and less waste.EXPERTISE‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾Process mapping using the industrial engineering ANSI standard for Process Charts. Process development, analysis, improvement and management for truly engineered business processes.For more information about my training and services, visit ★ http://www.worksimp.comFor more information about me, read my CV here... ★ http://bit.ly/BBG-CVAUTHOR‾‾‾‾‾‾‾‾‾‾‾‾‾I am author of 'The Process Improvement Project Guide' and ‘Detail Process Charting: Speaking the Language of Process’. CLIENTS INCLUDE...‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾► Mayo Clinic► Caterpillar► MBNA America► Fish & Richardson► PeaceHealth► Comcast Cable► US Dept of Treasury► State of North Dakota► City of Boca Raton► CareFirst BlueCross BlueShield► Provincial Court of BC► City of Cincinnati► CA Student Aid Commission► Johns Hopkins HealthCare► CA Dept of Corrections and Rehabilitation► Micropatent (Thomson Scientific)► KPMG► Chesapeake Energy► Naval Air Station, Jacksonville, FLCOMPANY HISTORY‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾The Ben Graham Corporation (founded by my grandfather in 1953), pioneered the field of business process improvement (work simplification and paperwork simplification), and has provided process improvement consulting, coaching and education services to organizations across North America for over sixty years. Our methods are built on a foundation similar to lean and six sigma, but include tools developed specifically for studying and improving information work flows. I have helped organizations build libraries of business process maps and develop effective, process-focused, continuous improvement programs. The Ben Graham Corporation publishes Graham Process Mapping Software, which is designed specifically for preparing detail process maps. ★ http://www.processchart.com