Luana Pol Email & Phone Number

Nov/2001 to Mar/2017 HSBC Bank Brazil S.A / Banco Bradesco (Large multinational company in the financial sector) Procurement Process Manager (5 years)Coordinator of Contracts and Vendor Management areas (3 years)Facilities Management Coordinator (2 years)Travel Analyst (2 years)Insurance Call Center Operator (2 years and a half)- Implementation Manager for global processes aiming to standardize and to prepare the function for a wider transformation; Line of report to Head of Procurement Brazil and Americas Head of Procurement Operations; Regional Latin America Leader for the HSBC divestment, leading all activities related to Procurement and Contracts; Participation in a number of global projects; Management of variety of processes related to contracts, budget, communication, center of excellence, standard procedures, Ariba system (Purchasing and Contracts modules), Reserve system (Online Booking tool); Responsible for implementing and monitoring the Global Vendor Risk Management Policy for Latin America countries; Relationship with suppliers, buyers and contract owners to identify opportunities to improve the processes and minimize risks; Management of third party suppliers, hired to conduct Quality, Environment, Social Responsibility and Financial Audit of the suppliers; Management of initiatives in the Facilities area aimed at achieving better solutions on costs, working close with the third party supplier hired as the managing company; Coordination of the physical structure, the hotel services, maintenance, gardening and restaurant, as well as leading a team of 30 people; Telephone support to branches, customers, clarifying insurance conditions, quotations, etc.Mar/00 to Nov/11 SAAM Representação e Serviços de Agenciamento Ltda (Small national company in the airline sector)Booking Operator (2 years)Responsible for booking national and international tickets as well as addressing any issues regarding fares, ticket rules, etc.

Listed skills include Microsoft Office, Management, Strategic Planning, Atendimento Ao Cliente, and 10 others.