Robert Proctor Email & Phone Number

London, England, United Kingdom

London, Reino Unido

Asturias, Spain

• IT sales and post-sales entirely in Spanish• Managed support contract for leading national Orange mobile distributor• Various Unified Communications and Telecoms Expense Management contracts• Chromebook for Education projects with Google for Edu platform

London, United Kingdom

• Managed services within ITIL framework for global enterprise accounts, SPOC for customers• Achieved 100% Service Review Delivery KPI and automated performance reporting procedures

Oviedo Area, Spain

• Established the European office for ProfitLine, a leading provider of TEM services• Responsible for recruitment and selection of premises• Successfully managed contracts $10m+ annual mobility spend, across 8 countries and 12 MSPs• Conducted client requirement gathering sessions and Agile Scrum development of portal and UI• Averaged 10% savings on mobility spend through optimisation and contract audit

Full-time contractor for Level 3 Communications Limited• Designed and Implemented customer network services • Managed virtual teams of internal contributors and vendors • Managed acceptance testing and customer activations • Exceeded 90% SLA for managing orders to customer acceptance

• Managed BT support during growth from $2m to $50m p.a. • Consistently achieved 2 hour fault repair SLA • Identified $100k+ p.a. losses due to systematic data analysis flaws • Awarded Circle of Excellence two years running• Managed network and colo services within ITL framework for major carrier & enterprise accounts including BT, Telefonica, Orange-FT, AT&T, T-Systems, Telecom Italia Sparkle, KPN and Reuters • Provided tier II & III technical support and managed repairs by… Show more • Managed BT support during growth from $2m to $50m p.a. • Consistently achieved 2 hour fault repair SLA • Identified $100k+ p.a. losses due to systematic data analysis flaws • Awarded Circle of Excellence two years running• Managed network and colo services within ITL framework for major carrier & enterprise accounts including BT, Telefonica, Orange-FT, AT&T, T-Systems, Telecom Italia Sparkle, KPN and Reuters • Provided tier II & III technical support and managed repairs by the Field, vendors and OEMs • Compiled Root Cause Analyses, Reason For Outage reports and Service Improvement Plans• Conducted service review meetings, including SLA/KPI reporting, to clients• Reviewed service contracts for SLA breaches and penalties • Compiled RFPs, RFQs, RFIs and presented to clients in Pre-Sales meetings Show less