Robert Proctor Email & Phone Number

London, England, United Kingdom

London, Reino Unido

Asturias, Spain

• IT sales and post-sales entirely in Spanish
• Managed support contract for leading national Orange mobile distributor
• Various Unified Communications and Telecoms Expense Management contracts
• Chromebook for Education projects with Google for Edu platform

London, United Kingdom

• Managed services within ITIL framework for global enterprise accounts, SPOC for customers
• Achieved 100% Service Review Delivery KPI and automated performance reporting procedures

Oviedo Area, Spain

• Established the European office for ProfitLine, a leading provider of TEM services
• Responsible for recruitment and selection of premises
• Successfully managed contracts $10m+ annual mobility spend, across 8 countries and 12 MSPs
• Conducted client requirement gathering sessions and Agile Scrum development of portal and UI
• Averaged 10% savings on mobility spend through optimisation and contract audit

• Full-time contractor for Level 3 Communications Limited
• Designed and Implemented customer network services
• Managed virtual teams of internal contributors and vendors
• Managed acceptance testing and customer activations
• Exceeded 90% SLA for managing orders to customer acceptance

• Managed BT support during growth from $2m to $50m p.a.
• Consistently achieved 2 hour fault repair SLA
• Identified $100k+ p.a. losses due to systematic data analysis flaws
• Awarded Circle of Excellence two years running
• Managed network and colo services within ITL framework for major carrier & enterprise accounts including BT, Telefonica, Orange-FT, AT&T, T-Systems, Telecom Italia Sparkle, KPN and Reuters
• Provided tier II & III technical support and managed repairs by… Show more