Marcello R. Hunter Email & Phone Number

Head of Product for Institutional Products at ETS, a global leader in competency-based learning with a mission to change education worldwide.

Led the product operations team for the finance tech division as part of Capital One’s digital transformation, standardizing product operating models and budgeting processes for 50+ product managers and 340+ developers. Reduced waste and duplication of effort from intake, prioritization, backlog management, product roadmapping, and agile delivery processes. 📌 Saved 20% of an 8-figure budget by streamlining the agile development function, focusing on division-wide portfolio prioritization, and converging shared software development functions, leading to reinvestment into new-higher value projects. 📌 Established and led an enterprise-wide “Product Operations Practitioner Forum” to standardize the Product Operations function. Grew the forum to represent 20+ departments and groups with 90 active participants.

Delivered 100% year-over-year growth and millions of new users by orchestrating the integration of backend core FinTech and ML platforms with MarTech platforms (CRM, A/B Testing, Instrumentation, Analytics, Affiliate Platforms) to power a new procurement marketplace for small business owners. 📌 Standardized the use of Scaled Agile and Product Operations for a new Product Management team.

Oversaw the product team that created the finance technology (FinTech) for a new platform to integrate automated invoice and accounts receivable systems, payment rails, and ERP general ledger platforms. Piloted a new de-risked approach to factoring and invoice financing using newly developed FinTech, leading to full repayment and zero defaults during a trial period. 📌 Saved $12M and enabled the organization to centralize its offer in a new space with thousands of corporate accounts by restructuring the team after an acquisition and avoiding costly overlap.

Advised the start-up on how to create the Product Management function, developing Workflow and Business Process Automation software platforms. 📌 Guided the development efforts of a 20-member offshore team, introducing Scrum development and Continuous Integration/Continuous Delivery (CI/CD), resulting in a working platform available for the clients within months. 📌 Provided advice on how to integrate the platform into Salesforce CRM and Rally Agile Central, leading to the acquisition of multiple enterprise accounts within the start-up’s first years.

Boosted B2B sales by 30% through the successful launch and integration of “Cisco Technical Education”, a private-label Ed-Tech platform with 400+ courses tailored for corporate networking environments.

Created a new Ed-Tech strategy and product lines for Cisco’s digital training division. 📌 Surveyed thousands of customers to uncover the key challenge of upskilling IT staff in the face of shrinking training budgets and rapid technology churn. 📌 Created a new EdTech portfolio including a SaaS B2C streaming platform, learning management system (LMS), E-Learning content, learning games, simulators, and mobile apps. 📌 Shaped the award-winning “Cisco Learning Network” with millions of page views and 20% annual growth by combining the portfolio of products into an end-to-end solution and E-commerce marketplace.

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