Our team of engineers and designers deliver digital resources for Ascension membership programs including SmartHealth for iOS and Android, the Ascension Personalized Care member portal and websites designed to allow associates and members to understand and engage better with their benefits.

Route is a SaaS platform designed to improve the business of commercial cleaning. Head of Product for a full stack SaaS team• Spearheaded product strategy, achieving 25% monthly recurring revenue (MRR) growth, contributing to 80% of total company ARR.• Led a cross-functional team of 10, including product managers, engineers, and designers, data science to deliver innovative features aligned with business goals.• Secured critical resources by successfully influencing senior leadership and aligning product priorities with broader business objectives.• Integrated external vendor solutions, enhancing product offerings and optimizing user experience.• Implemented Amplitude analytics across 3 products, improving user insights by 50% through unified backend systems.• Secured multiple 6 figure investment from Morgan Stanley by presenting and documenting product strategy.

The Boston Consulting Group Digital Ventures (BCGDV) is a corporate investment and incubation firm. • Spearheaded a digital transformation initiative for a major energy client, launching a self-service portal that increased operational efficiency by 50%. • Developed a predictive forecasting engine that drove a 10% increase in revenue and reduced operational costs by 15%. • Led a backend development team of 12 engineers to streamline healthcare project operations, achieving a 30% improvement in customer satisfaction and a 40% reduction in costs. • Unified 38 patient portals into a consolidated FHIR data store, coordinating six interdisciplinary teams on roadmap execution and release timelines.

At Fetch Rewards, we make shopping rewarding, fun, and smart, with millions of users turning points into gift cards, donations, and more.• Led the development and launch of Gamification, Social, and Play features, driving 18M monthly active users and earning a top 15 App Store ranking.• Designed and launched a social feature enabling users to connect with friends, view activity, and boost engagement by 10%.• Delivered a competitive leaderboard feature that doubled user engagement, launching quickly with no additional resources.• Conducted research to enhance engagement through game mechanics like daily prizes and achievements.• Authored detailed epics, user stories, acceptance criteria, and requirement documentation.

The company’s mission is to advance the practice of medicine through play. Level Ex makes medical video games—played by 600,000+ healthcare professionals and leveraged by top 20 pharmaceutical and medical device companies and medical societies.• Implemented best agile product development processes as the first full-time product manager• Launched 3 multiplayer gaming products in 2020, generating net-new sales revenue for the first time in over 2 years• Guided the successful discovery and launch of Level Ex’s cloud gaming product, driving innovation and market expansion• Mentored and promoted two analysts to junior product management roles demonstrating leadership and team development skills

• Served as the subject matter expert for all software application requirements at one of the fastest-growing retail startups.• Led the front-end redesign of the flagship product, driving millions of impressions in December 2019 and supporting 100% of company revenue.• Launched multiple web applications to manage IoT devices and dynamic content across retail environments nationwide.• Directed the replacement of a high-cost, low-performing legacy software with a scalable, in-house solution, ensuring long-term efficiency and profitability.• Spearheaded the development of a new low-latency business logic software to optimize campaign content display for Cooler Screens’ advertising feature set.• Collaborated with engineering, UX, and operations teams to define complexity, scope, and cost for key initiatives, ensuring successful execution.

• Defined the product roadmap for Care Management by researching and prioritizing new features aligned with business goals.• Crafted Go-to-Market strategies for new functionality in collaboration with Sales and Consulting Services teams.• Led internal discussions to evaluate and manage third-party vendor contracts.• Coordinated client outreach initiatives to gather feedback and ensure alignment with customer needs.

https://youtu.be/bWub2nD2k-8?si=1iDuiUSMjAz4VKEU• Spearheaded strategy and delivery for Outcome Health’s flagship products, driving user retention, revenue growth, and business expansion.• Launched two flagship products from prototype to market-ready, generating 60% of company revenue and achieving 2x YoY growth in revenue and adoption.• Defined product roadmaps and go-to-market strategies through collaboration with sales, account management, and user feedback.• Transitioned development from a small offshore team to a fully staffed internal team, scaling capabilities and improving product quality.• Established Outcome Health’s first formal product management function, implementing the Scrum Agile framework and leveraging tools like JIRA for development tracking.• Collaborated across engineering, UX, analytics, and support teams to scope, prioritize, and deliver complex development initiatives.• Managed API integrations with Salesforce, Pusher, and third-party Android SDKs.• Authored epics, user stories, acceptance criteria, and comprehensive product documentation.• Led bi-weekly sprint cycles, driving efficient execution using Agile methodologies and tools like Confluence, Slack, and ProductPlan.

• Handled subscriber inquiries via email and live calls, addressing redemption instructions and unique customer scenarios.• Maintained expertise in internal ticketing systems, customer portals, back-office databases, and Groupon redemption procedures.• Escalated issues related to key merchant features and high-priority business operations.• Collaborated across departments to resolve challenges impacting the customer experience.

McGraw Hill is a leading education company providing innovative digital and print solutions to empower learners and educators worldwide. The Product Support team ensured seamless use of McGraw Hill’s learning platforms by assisting instructors and students, resolving technical issues, and optimizing the user experience for enhanced educational outcomes.• Delivered email and phone-based technical support for instructors and students using McGraw Hill’s full suite of educational products.• Managed content conversion across proprietary servers and unique systems to ensure seamless compatibility during system upgrades.

Redbox revolutionized movie rentals by offering convenient, affordable DVDs and Blu-rays through self-service kiosks nationwide. The Customer Service team played a vital role in ensuring seamless user experiences, resolving technical issues, addressing customer inquiries, and supporting the company’s mission to provide hassle-free entertainment solutions.• Supervised, trained, and monitored a team of 35 customer service representatives, ensuring high-quality support and effective conflict resolution.• Analyzed and reported key conflict resolution insights to regional supervisors, driving process improvements.• Created the department’s internal website for streamlined policy updates and communication, later contributing to the company-wide SharePoint tool.• Developed refund guidelines for the customer service team, which became the official company-wide refund policy.