At PainNavigator, I guided customer discovery, commercialization, and product strategy, collaborating closely with Harvard and Northwestern-trained doctors to develop an innovative digital therapeutic app for chronic pain sufferers. Our platform offers personalized treatment plans and on-demand access to wellness coaches, ensuring enhanced well-being for users.Key Achievements:-Steered the development and execution of a product roadmap, securing market share opportunities in the… Show more At PainNavigator, I guided customer discovery, commercialization, and product strategy, collaborating closely with Harvard and Northwestern-trained doctors to develop an innovative digital therapeutic app for chronic pain sufferers. Our platform offers personalized treatment plans and on-demand access to wellness coaches, ensuring enhanced well-being for users.Key Achievements:-Steered the development and execution of a product roadmap, securing market share opportunities in the $63.5 billion industry.-Recruited and managed a cross-functional product team, resulting in a 40% reduction in implementation time for user feedback.-Developed and implemented a successful go-to-market strategy, driving a 177% quarter-over-quarter user growth during Q3 2022.-Championed a user-centric approach, leading to a 93% increase in user satisfaction, an 86% reduction in treatment costs, and a 60% decrease in reported pain levels. Show less

As the Inaugural VP of Enterprise Customer Experience, I spearheaded efforts to enhance satisfaction and loyalty across 73.5MM active accounts, including partnerships with industry leaders such as Amazon, PayPal, and Rakuten. I led cross-functional teams in data science, engineering, and product domains to leverage advanced analytics (AI/ML) for crafting seamless omnichannel experiences and personalized customer journeys.Key Achievements:-Drove a 15% YoY revenue growth and… Show more As the Inaugural VP of Enterprise Customer Experience, I spearheaded efforts to enhance satisfaction and loyalty across 73.5MM active accounts, including partnerships with industry leaders such as Amazon, PayPal, and Rakuten. I led cross-functional teams in data science, engineering, and product domains to leverage advanced analytics (AI/ML) for crafting seamless omnichannel experiences and personalized customer journeys.Key Achievements:-Drove a 15% YoY revenue growth and improved customer satisfaction by 20% through targeted experiences.-Championed cross-functional collaboration, resulting in a 40% reduction in time to implement user feedback and a $163MM decrease in operating expenses.-Led AI integration for credit decisions, increasing approval rates by 15% and enhancing product reliability and security.-Optimized digital customer journey, leading to a 25% increase in new customer acquisition and a 15% improvement in customer retention. Show less

I led data science initiatives to drive proactive decision-making and operational efficiencies, improving urban functionality and resident well-being.-Managed productization of data science models across government departments, aligning with policy objectives.-Enhanced collaboration across agencies, reducing response time to operational challenges by 35%.-Implemented predictive models through user-friendly dashboards, reducing operating expenses by 30%.-Established KPIs to… Show more I led data science initiatives to drive proactive decision-making and operational efficiencies, improving urban functionality and resident well-being.-Managed productization of data science models across government departments, aligning with policy objectives.-Enhanced collaboration across agencies, reducing response time to operational challenges by 35%.-Implemented predictive models through user-friendly dashboards, reducing operating expenses by 30%.-Established KPIs to assess impact on health inspection processes, identifying violations 25% more efficiently.-Guided thought leadership efforts, positioning the city as an authority in innovative product management. Show less

Led the development and enhancement of B2B advisor software solutions, leveraging innovative strategies and Morningstar Research to meet the evolving needs of financial professionals. -Led cross-functional teams to develop and deliver the product roadmap for Advisor Workstation, serving 180,000+ advisors and generating $90M+ in annual revenue.-Conducted market analysis, leading to a $52.5MM acquisition of a financial wellness app, positioning the company as an industry… Show more Led the development and enhancement of B2B advisor software solutions, leveraging innovative strategies and Morningstar Research to meet the evolving needs of financial professionals. -Led cross-functional teams to develop and deliver the product roadmap for Advisor Workstation, serving 180,000+ advisors and generating $90M+ in annual revenue.-Conducted market analysis, leading to a $52.5MM acquisition of a financial wellness app, positioning the company as an industry leader.-Executed revenue growth strategies, resulting in a 30% increase in annual recurring revenue.-Utilized A/B testing to refine product features, achieving a 33% improvement in new feature adoption and an 88% task success rate. Show less

- Enhanced data accuracy and collection processes for institutional fund ownership database using LEAN methodology, resulting in a $22 million deal for the Data & Analytics division, surpassing major competitors.- Implemented agile development methodologies, reducing client request turnaround time from three months to two weeks and improving adaptability to changing requirements.- Ensured rigorous compliance with industry regulations and swiftly adapted the product to meet changing… Show more - Enhanced data accuracy and collection processes for institutional fund ownership database using LEAN methodology, resulting in a $22 million deal for the Data & Analytics division, surpassing major competitors.- Implemented agile development methodologies, reducing client request turnaround time from three months to two weeks and improving adaptability to changing requirements.- Ensured rigorous compliance with industry regulations and swiftly adapted the product to meet changing compliance standards. Collaborated with legal and compliance teams to navigate regulatory complexities.- Managed trade-offs by considering technical constraints, resource availability, and market demands, optimizing decision-making processes for effective product outcomes. Show less

- Provided strategic financial insights to senior leadership, translating complex research findings into actionable recommendations and visualizations, enhancing decision-making.- Optimized competitive intelligence processes, reducing data collection time by 60% and improving accuracy and responsiveness to market changes.- Orchestrated collaboration among 14 regions and senior leaders from various departments to prioritize and oversee a $300 million portfolio of growth initiatives.