Bismarck A. Carmona G.'s Location
Managua, Nicaragua, Nicaragua
About Bismarck A. Carmona G.
I started my career in 2008 as a Technical Support Specialist, gaining practical experience even before pursuing formal academic studies. In 2009, I enrolled at the Universidad Centroamericana (UCA) and complemented my studies with internships at SEMULOSA and ACCEDO, where I honed my IT skills.After my internship at ACCEDO, I was hired as a Data Center Operator Analyst. Simultaneously, I served as a teacher at UCA, UCC, and Centro Juvenil Don Bosco, demonstrating my commitment to education and knowledge sharing.Subsequently, I joined GBM as a Technical Support Technician. Upon returning to ACCEDO in 2019, I contributed to the organization for two years. Currently, I am an Instructor at Centro Juvenil Don Bosco, specializing in advanced Excel and Power BI.With over five years of IT experience, I have a deep understanding of Windows server administration and related technologies. My experience extends to Exchange Online and related technologies. I have knowledge in creating PowerShell scripts to automate administrative tasks.In addition, I have a proven track record in customer service roles, excelling in telephone communication and active listening. My familiarity with CRM systems and customer-centric approach allow me to effectively manage diverse personalities and prioritize customer satisfaction.My strong communication and presentation skills, coupled with my analytical and problem-solving capabilities, allow me to seamlessly collaborate with IT teams and end users or clients. I am highly organized, proficient in time management, and adaptable to both independent and team-oriented work environments.
Bismarck A. Carmona G.'s Current Company Details
Yl Innovations
My analytical and troubleshooting skills are excellent. I communicate effectively to collaborate with other IT teams and end users. I am highly organized and able to manage multiple priorities.
Bismarck A. Carmona G. Work Experience Details
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Security And Compliance Consulting Engineer.Yl Innovations Jul 2024 - PresentNicaragua- I provide expert guidance and solutions to ensure the organization complies with security measures, regulations, and standards. I ensure the accurate configuration of DKIM, DMARC, and SPF email authentication settings. Additionally, I am responsible for ensuring that server and end device hardening meets established standards.
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InstructorCentro Juvenil Don Bosco Jan 2022 - Nov 2024Managua, NicaraguaI am teaching Advanced Excel and Power BI. -
Customer Service AdvisorConcentrix Oct 2022 - May 2024Managua, Nicaragua- I managed and administered Microsoft Exchange Servers and related technologies (Exchange Online, Security and Compliance). I installed, configured, and maintained Exchange server software and related components. I monitored and resolved issues related to Exchange mailboxes, message tracking, and transport logs. I deployed and configured Exchange Online Protection for inbound and outbound email protection. I managed and monitored email infrastructure for high availability and optimal performance. I worked closely with other IT teams to troubleshoot and resolve issues related to messaging services. I developed and implemented Exchange server backup and recovery strategies. I managed Active Directory objects related to Exchange, such as user accounts and distribution groups. I performed system administration, security, and maintenance duties as required. -
Helpdesk SupportAccedo Technologies Nov 2019 - Dec 2021Nicaragua- I served as the initial contact for customers seeking technical assistance via phone or email, utilizing my interpersonal skills to create a welcoming experience. I effectively addressed and resolved technical inquiries, showcasing my communication and problem-solving skills via email, online chats, phone, and in-person interactions. I delivered comprehensive information about IT products and services to customers, demonstrating my ability to explain complex concepts clearly. I guided customers through the problem-solving process for hardware and software issues, showing empathy and patience to ensure they felt supported.- I provided technical support, leveraging my analytical skills to troubleshoot a wide range of hardware and software problems. I conducted follow-up communications to ensure customer satisfaction, highlighting my commitment to quality service and attention to detail. I relayed customer feedback to the appropriate internal teams, using my collaboration skills to contribute to continuous improvement.- I contributed to maintaining the company's principal certifications, showcasing my dedication and reliability. I provided support by researching and answering questions, troubleshooting issues, and maintaining workstation and LAN performance, demonstrating my resourcefulness and technical acumen. I identified client problems, researched solutions, and guided clients through corrective steps, exhibiting my critical thinking and coaching abilities. -
Technical SupportGbm As A Service Dec 2017 - Jul 2019- I carried out the implementation of print servers for companies with branches nationwide. I addressed, diagnosed, and resolved incidents and requests remotely or on-site for end users. I addressed, diagnosed, and resolved incidents involving Datalogic, Lexmark, and Lenovo products. I studied certification courses for these same brands.- I escalated and followed up on issues with other departments. I performed preventive maintenance, installations, and movements of end-user devices. I managed equipment inventories and interacted with equipment manufacturers to place orders for parts, etc. I interacted with end users to train them in problem prevention, assisted with changes and/or new installations of equipment, computers, and Lexmark printers, ensuring customer satisfaction.- I kept up-to-date with technical advancements in the equipment marketed by GBM. I ensured that assigned tasks were completed on time, in accordance with established dates, and complied with company regulations for these deliverables. -
Datacenter Analyst/OperatorAccedo Technologies Jun 2013 - Nov 2017Ticuantepe- Proactively monitored the health of core data center infrastructure, including HVAC, CRAC, UPS, and power distribution systems. Responded promptly to alerts generated by Liebert System Health Monitoring, Cisco, and Microsoft Network Management tools. Collected and analyzed data on data center availability, temperature, humidity, UPS load, and power consumption. Generated comprehensive reports on system availability, outages, and post-incident analysis for senior management and clients. Managed energy billing processes for multiple clients. Provided technical support for telecommunications and other IT infrastructure services. Executed regular system backups to safeguard critical data.
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Pasantía En Soporte Técnico (Helpdesk)Accedo Technologies Dec 2012 - Jun 2013Ticuantepe- I provided technical support, diagnosing and resolving hardware and software issues. I implemented and configured Windows operating systems, including creating and managing users in Active Directory. I performed preventive and corrective maintenance tasks, ensuring the availability of systems. I maintained an updated inventory of technological resources, facilitating asset management. I configured and managed Avaya IP telephony systems, optimizing communications and collaboration.
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Docente HorarioUniversidad De Ciencias Comerciales Jan 2015 - Jun 2017Managua- I conducted analysis of computer skills gaps: Identified and evaluated areas that required improvement and development in students. I designed technical manuals using simple language: Created clear and accessible documents for all students. I provided IT training for careers in Administration, Marketing, Psychology, Law, Systems Engineering, etc.: Offered specialized training on relevant tools and programs.- I evaluated and suggested the best educational options: Analyzed and recommended effective learning systems. I applied engaging educational methods: Used pedagogical techniques that captured students' interest. I trained students in the proper use of hardware and software: Ensured students understood and correctly used technological tools.- I taught the following subjects: Introduction to Cybersecurity, IT Security, Windows Server Administration (Active Directory, DNS, DHCP, SAMBA), Basic Electricity and Electronics, Office Tools, Computer Networking: Principles, Protocols and Practice; Local Network Design and Configuration of Cisco Switches and Routers (RIP, EIGRP, OSPF), IT Auditing.- I evaluated the effectiveness of each class session: Measured the impact and usefulness of the training provided. I efficiently managed educational resources: Kept updated records of curricula and materials. I ensured content aligned with the University Syllabus and best practices and current regulations: Guaranteed that educational content was relevant and up-to-date. -
Server AdministratorSystec Jan 2016 - Dec 2016Managua- I conducted a thorough analysis of the client's needs, designing a custom server infrastructure solution. The implementation included selecting and configuring hardware, installing operating systems and applications, and configuring the network. Throughout the project, I maintained close communication with the client to ensure the final solution met their expectations. As a result, the implemented infrastructure not only met the technical requirements but also provided a solid foundation for the future growth of the business.
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Docente HorarioUniversidad Centroamericana, Managua Jan 2015 - Dec 2016Managua- I conducted analysis of computer skills gaps: Identified and evaluated areas that required improvement and development in students. I designed technical manuals using simple language: Created clear and accessible documents for all students. I provided IT training for careers in Administration, Marketing, Psychology, Law, Systems Engineering, etc.: Offered specialized training on relevant tools and programs.- I evaluated and suggested the best educational options: Analyzed and recommended effective learning systems. I applied engaging educational methods: Used pedagogical techniques that captured students' interest. I trained students in the proper use of hardware and software: Ensured students understood and correctly used technological tools.- I taught the following subjects: Introduction to Cybersecurity, IT Security, Windows Server Administration (Active Directory, DNS, DHCP, SAMBA), Basic Electricity and Electronics, Office Tools, Computer Networking: Principles, Protocols and Practice; Local Network Design and Configuration of Cisco Switches and Routers (RIP, EIGRP, OSPF), IT Auditing.- I evaluated the effectiveness of each class session: Measured the impact and usefulness of the training provided. I efficiently managed educational resources: Kept updated records of curricula and materials. I ensured content aligned with the University Syllabus and best practices and current regulations: Guaranteed that educational content was relevant and up-to-date. -
Pasantía En Soporte Técnico (Helpdesk)Mercon Coffee Group Aug 2011 - Feb 2012Managua- I provided exceptional customer service, resolving technical queries and exceeding expectations. I effectively diagnosed and resolved hardware and software issues, demonstrating empathy and understanding to alleviate user concerns. I carefully repaired and replaced components, ensuring the user was always informed of progress. I provided personalized technical support, actively listening and communicating solutions clearly and patiently.- I configured and maintained computer systems, with a proactive approach to prevent future inconveniences. I installed and updated software, keeping the user informed of changes and improvements. I ensured the integrity and security of systems, fostering user confidence and security in using technology. I updated inventory, logs, and generated accurate reports.- I contributed to the continuous improvement of support processes. I provided technical support for staff and back-end system users. I reviewed system error logs and errors reported by users. I managed users with Active Directory, creating and modifying users and permissions. -
Responsable De Soporte TécnicoCentro Juvenil Don Bosco Dec 2007 - Aug 2008Managua- I provided first-class technical support, resolving customer issues efficiently. I escalated complex queries to the next level, ensuring proper resolution. I updated databases and generated detailed activity reports. I guided customers through the resolution process, ensuring their satisfaction. I identified opportunities for improvement in processes and products. I maintained a thorough understanding of support procedures.
Bismarck A. Carmona G. Education Details
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Cisco NetacadOnline -
Online -
Ingenieria En Sistemas
Frequently Asked Questions about Bismarck A. Carmona G.
What company does Bismarck A. Carmona G. work for?
Bismarck A. Carmona G. works for Yl Innovations
What is Bismarck A. Carmona G.'s role at the current company?
Bismarck A. Carmona G.'s current role is My analytical and troubleshooting skills are excellent. I communicate effectively to collaborate with other IT teams and end users. I am highly organized and able to manage multiple priorities..
What schools did Bismarck A. Carmona G. attend?
Bismarck A. Carmona G. attended Cisco Netacad, Universidad Don Bosco, Universidad Iberoamericana De Ciencia Y Tecnología, Universidad Centroamericana, Managua.
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