Dipankar B. Email & Phone Number

India

• Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets• Ensure high quality decision by applying CTPS standard operational proceduresIdentify known fraud patterns, discover new modus operandi trends and take actions to minimize risks• Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions• Take appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk• Maintain high levels of confidentiality and data security standardsAchieve weekly productivity and quality standards for investigations• Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk

26/1, Brigade Gateway, World Trade Centre, 10Th Floor, Bangalore - 560055.

As a Remote Customer Support Associate at Amazon, I served as the first point of contact for our valued customers, addressing a wide range of inquiries spanning orders, products, payments, and website navigation. Leveraging a suite of tools, I navigated, researched, and provided effective solutions while maintaining seamless communication with customers.Key Responsibilities:- Supported customer's issues on post-order ensuring their satisfaction.- Resolved technical issues related to Amazon's website, Prime services, and digital devices (Echo, Kindle, etc.).- Gathered intelligence to proactively identify and address potential issues that could impact customer experience and delivery performance.My role demanded a high level of adaptability, problem-solving, and effective communication in a dynamic work-from-home environment. I took pride in delivering top-notch customer service and contributing to the overall success of the team.

Bengaluru, Karnataka, India

I'm pleased to share that my contributions have been recognized at Tracxn Technologies Limited, leading to a positive performance appraisal and a revised annual CTC. I am grateful for the opportunities for professional growth and look forward to continuing to make impactful contributions to the organization.My responsibilities included:- Candidate Engagement and Verification: - Initiated contact with potential candidates. - Conducted thorough cross-verification of candidate details.- CTC Negotiation and Process Management: - Assessed candidates' willingness to accept the company's offered CTC. - Managed the end-to-end process in accordance with company guidelines.- Budget Compliance and Criteria Evaluation: - Ensured candidates' last CTC fell within the company's budget range for the specific job role. - Processed candidates who met the defined criteria to the next recruitment stage.#CareerGrowth #PerformanceRecognition #ProfessionalDevelopment

Bengaluru, Karnataka, India

My responsibilities included:- Communication and Candidate Experience: - Communicated effectively with candidates through various channels, including calls and emails. - Scheduled interviews and coordinated logistics.- Test and Rejection Management: - Sent timely correspondence, including test invitations and rejection notifications.- Query Handling and Responsiveness: - Addressed candidate queries promptly, maintaining a positive candidate experience.- Maintain and update candidate records in databases - Hr Operations

Bolpur Sriniketan, West Bengal, India

As a Yoga Subject Matter Expert, I played a pivotal role in shaping the well-being of bachelor students at Visva-Bharati University, providing coaching for those studying yoga and preparing for the CUET All India entrance examination. My multifaceted responsibilities included:Yoga Instruction and Wellness Coaching: - Delivered comprehensive yoga instruction, focusing on both fitness and therapeutic aspects. - Coached students for the CUET All India entrance examination, providing targeted preparation for academic success.Integrative Therapy with Naturopathy: - Implemented integrative therapy, combining yoga practices with naturopathic principles for a holistic approach to wellness. - Assisted individuals in managing various diseases through therapeutic yoga sessions.Research Assistance: - Contributed to research initiatives, leveraging my expertise to advance understanding in the field of yoga and wellness. - Collaborated with academic teams on projects aimed at exploring the benefits of integrative therapy.Event Coordination: - Orchestrated collaborative events such as the International Yoga Day celebration, fostering a sense of community and well-being. - Organized and hosted yoga sports competitions, promoting physical fitness and healthy competition.

Human Resource Management Placement Guarantee Course, Human Resource Management

assignments, and practical learning modules that call for hands-on learning on: Manpower Planning and Job Analysis. Recruitment.

Msc, Yoga Teacher Training/Yoga Therapy, 7.66

Activities and Societies: Internet Surfing, Business Idea development.Embarking on the MSc in Yoga Education & Therapy has enriched me.

Bachelor Of Science, Yoga, 6.99

Activities and Societies: yoga camps, yoga international seminars, school teaching, and workshops.I am delighted to share my graduation.