Marilize De Lange Email & Phone Number

Alberton, Gp, Za

South Africa

Medical PMA Software CRM Technology and Clinical data software

South Africa

As a customer success manager I Maintain a cadence of communication with customers about their adoption of and sentiment towards the integration process. Whilst the majority of existing customers relationship interactions are done virtually and occasional travel to maintaing excellence in their standing business relationship. The CSM operates in a set of cross-functional team working with combined segments.Developing customer relationships that promote retention· Account expansion and loyalty· As a CSM work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction· Engaging with clients inbound and outbound across all communications mediums· Effective handover from sales understanding the customer’s contract · Their business challenges & scope of implementation· Communicate with the relevant teams throughout the onboarding process.· Laising with internal teams integrations engineers as well as support teams to ensure the customer’s critical success factors are achieved timeously and efficiently· Ongoing support and communication in means of retention and renewal upsell and expansion. · Proactive in maintaining regular contact to ensure the customer is receiving value from the software ensuring that the implementation adapts to the changing business needs of the client and evolving capabilities of the software· Upselling on product functionality or expanding into additional business units· Be a trusted partner for the customer on use-case and product functionality

South Africa

Conclude PM sales and manage existing client database

South Africa

SKILLS• Customer centric• Communication• Results Driven• Analytical thinking• Initiative• Excellent problem solving• Innovation• Strategic decision making• Insurance knowledge preferable• Manage complexityPERSONAL ATTRIBUTES• Strong interpersonal skills• Assertive• Business Enabler• Customer Focused• Analytical• Self-managed, self-motivated, and energetic• Deadline orientated• Good Communication Skills• Time Management

South Africa

· Developing customer relationships that promote retention, account expansion and loyalty. · As a CSM work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. · Engaging with clients: inbound and outbound across all communications mediums.· Effective handover from sales; understanding the customer’s contract · Their business challenges & scope of implementation. · Communicate with the relevant teams throughout the onboarding process.· Laising with internal teams, integrations engineers as well as support teams to ensure the customer’s critical success factors are achieved timeously and efficiently. · Ongoing support and communication in means of retention and renewal, upsell and expansion. · Proactive in maintaining regular contact to ensure the customer is receiving value from the software, ensuring that the implementation adapts to the changing business needs of the client and evolving capabilities of the software. · upselling on product functionality or expanding into additional business units.· Be a trusted partner for the customer on use-case and product functionality. Maintain a cadence of communicating with customers about their adoption of and sentiment towards Whilst the majority of interactions are done virtually, occasional travel