Responsible for all aspects (business, software and hardware) of organization's infrastructure. Familiar with a variety of the field's concepts, practices, and procedures, We now provide multiple services to include but is not limited to Sound and Music Mastering to ACX Standards, Custom Computer Builds, Network Infrastructure, Cloud Storage, Graphic and Web Builds. DVD Restoration. What's new is Movie Mastering ! We have a full service consultant advisor to help you find what your needs are and have the ability to help you obtain those goals. We can help with everything from a simple project to a complete company restructuring. The computer industry is a fast paced and can be overwhelming but it doesn't have to be that is where we can help. We have the ability to repair computer system or just maintain them to keep them running at peek performance.

Serving as the first point of contact for customers seeking technical assistance over the phone or email Performing remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customers. Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures.

Helping Customers is my main goal here however the job includes setting new display's, Layouts, Diagnosis of equipment, reports and logs, not only in the Electronics area but in Photo Center and Wireless Connection Center also.QualificationsBasic grasp of mathematics; ability to determine the number of individual things in a group or a unitBasic writing and reading skillsResponsibilitiesProvides remarkable customer service.Ability to work under pressure.Promptly answer customer calls.Ability to operate a cash register.Follow proper procedure for handling claims.Knowledgeable about all sections of the store and products within each department.Ensure that merchandise is properly labeled and priced.Replenish stock from the warehouse.Promptly clean all spills. Keep the floor clear of objects.Follow all safety and emergency rules and regulations.Ensure that all displays are secured properly.

To manage the receiving department and process over 6 million dollars of inventory, Receive and unload not only Walmart trucks but vender's as well. Managed between 5-8 employees and had to make reports direct to management. My department at store #92 was #1 in the company during the time I was in this position and we received 3 awards . During this time I also was responsible for special projects.

Installed, configured and maintain organization's operating systems and hardware. Analyzed and resolved problems associated with server hardware, Windows/Mac, applications software. Determines a long-term system needs and hardware acquisitions to accomplish the organization's business objectives, policies and procedures for an information technology department. Supervised the Information Technology Department in accordance with organizational policies and goals. Ensures proper functioning of the organization's information systems and makes upgrades as necessary. Help operations utilize information systems to improve efficiency. Keep computer equipment, hardware, and software updated to meet organizational needs. Sets up, configures, and supports internal and/or external networks. Develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users. Assists in the development and maintenance of network communications. Tests and evaluates network systems to eliminate problems and make improvements. Recommends, implements, and maintains network architectures. Analyzes network and recommends upgrades/changes; assesses organization's current and future network needs. Provides documentation/project tracking and management reporting. Provides tactical and strategic input on overall network planning and related projects. Leads network security administration staff. Troubleshoots network access problems and implements network security policies and procedures. Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity. Develops and maintains the company's portal.

Computer consultant that also conducted computer training classes, designed and sold computer systems. Partnership turned into a merger into Transworld Interactive.

While at Sunset I taught Classes In both the advanced and basic Information technology. Analyzes and resolves problems associated with server hardware and Windows applications software for all our clients. Determines an organization's long-term systems needs and hardware acquisitions to accomplish the organization's business objectives, policies and procedures for an information technology department. Supervises the information technology department in accordance with organizational policies and goals.

I was responsible for Sales of computer equipment. Stocking of sales floor. General cleaning of sales area. Customer support for technical questions. Ran the forklift to get stock out of receiving

Worked In the Computer field This company has a contract with the School system fixing their computer systems

Supervises, operates, or performs unit maintenance on PATRIOT air defense missile system. Serves as platoon sergeant of PATRIOT battery maintenance platoon or intermediate level maintenance platoon of PATRIOT Field Army Support Center (PFASC); serves as PATRIOT System Evaluator; provides technical expertise to the battalion staff and firing batteries; serves as maintenance chief in a PFASC and forward support elements; applies knowledge of capabilities and limitations of the weapon, command and control system and radar system; assists in planning, organization, and training operations.Operates and maintains Information and Coordination Control (ICC) and Engagement Control Station Installs (ECS); supervises operation of ECS or PATRIOT system maintenance section. Assist in appraisal of ADA operations, training, and intelligence data; supervise activities in AADCP; this includes testing of communications facilities, and preparation of operations, tactical action, early warning, and status boards, situation maps, journals, and logs; supervise and assist in designing ADA defenses; assist in preparation, coordinate, and supervise emplacement and march order operations; interpret and supervise execution of battery policy and SOP; assist in planning, coordinating, and supervising all activities that support the battery mission; perform principal noncommissioned officer duties associated with SQI M; assist in establishment and operation of AADCP and employment of ADA in surface role; applies knowledge of capabilities and limitations of ADA weapons, command and control systems, and radar systems; conducts and evaluates AADCP crew training; collects, interprets, evaluates, and disseminates intelligence information and data; prepares and edits ADA operations, training; intelligence; and equipment status material; provides advice and makes, recommendations to the commander aid staff on all matters pertain to enlisted personnel and their families.

I was incharge of the production room and the running of all the equipment for printing and mailing of the Bulk Mailing advertisements. We prepared and mailed over 1 million pieces and received a return of 85%