Ann Wong Email & Phone Number

Hong Kong

Hong Kong Sar

Hong Kong Sar

• Lead a series of VIP facility tours (with the COO of HSBC, the COO of Hang Seng Bank, and VIPs from ASP) • Successfully trained and onboarded a team of new staff members, ensuring their smooth integration into the company• Content creating such as team playbook, newsletters, building notices, and event posters• Event management (e.g. schedule and prepare event set up for press conferences, seminars, team buildings and workshops, and other bank-wide events)

Hong Kong Sar

• Staff engagement of 4 floors in Hang Seng Bank headquarter (total of around 400 staff) • Ensure the way of flexible-seating/activity-based-working is implemented effectively throughout the workplace at the core buildings• Acted as a middle contact point for vendors, technicians, cleaners, and other relevant parties to ensure all facilities are up to standard• Obtained vendor quotations and created purchase order requests

Hong Kong Sar

Hong Kong Sar

• Acted as the first point of contact for members and insurance intermediaries• Handled high profile members and individual cases with professional discretion by following data protection compliances• Provided customer service with company compliance standard for calls, emails, new businesses and claims investigations• Liaised between departments and communicated with teams overseas to complete tasks• English/Chinese translations• Monitored new business progress on a daily basis which included: - Crosscheck and file new enrolment applications - Data entry and directed information to relevant departments - Requested specific medical information for underwriting - Generated and issued quotation offers - Activated policies and issued personalized documents

Vancouver, Canada Area

• Overseen multiple sales regions up to 275 working hours weekly to achieve clients’ expectations with one of Canada’s most known and trusted credit card brand• Managed client relationship for all assigned lower mainland locations for President’s Choice Financial (eg. Superstore, No Frills, Shoppers Drug Mart, Your Independent Grocer and Extra Foods).• Interviewed, hired, and trained new Sales Representatives• Developed and implemented strategic initiatives designed to optimize and improve customer’s loyalty program with the sales team

Vancouver, Canada Area

• Responsible for creative sales development, strategy testing, analysis, while promoted customer experience for President’s Choice Financial and Canadian Tire Bank• Assigned Sales Representatives to over 15 retail stores across Vancouver• Lead, directed and motivated the sales team to achieve clients expectations and to work with compliance guidelines• Monitored Sales Representatives’ performance and created strategy plans to accomplish weekly targets and long term goals

Vancouver, Canada Area

• Organized weekly promotional events• Managed over 150 working hours per week at assigned locations for Canadian Tire Bank• Communicated with retail store managers across the region on a regular basis on staff arrangements• Participated in internal managerial meetings• Scheduled and managed team positions to achieve set goals

Vancouver, Canada Area

• Assisted direct manager on daily tasks such as staff management, being the sales liaison, and generated daily data reports• Effective communication with different types of potential customers

Vancouver, British Columbia, Canada

• Successfully achieved hourly goals and exceeded daily sales targets • Worked independently and effectively under minimal supervision• Travelled across British Columbia to promote for various credit cards and loyalty programs

Vancouver, Bc - Downtown

Hong Kong

Vancouver, British Columbia, Canada