RESPONSIBILITIES:• Manage large amounts of incoming phone calls• Generate sales leads• Identify and assess customers’ needs to achieve satisfaction• Keep records of customer interactions on database, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Build sustainable relationships and trust with customer accounts through open and interactive communication• Provide accurate, valid and complete information by use of available software • Meet personal/customer.• Managing Estate.

Providing information to customer• Initiating sales with potential customers over the phone.• Listening to the customers' needs to generate repeat sales.• Gathering and documenting customer information, payment methods, purchases, and reactions toproducts.• Meeting sales quotas.

I maintained an exceedingly functional work environment while delivering exceptional customer service, I have a knack for problem solving and work well independently and with little oversight. I respond to requests from clients in a timely and professional manner and am skilled at prioritizing multiple projects.Additionally, I am skilled atypical:• Consulting with customers to evaluate their needs, determine best services and suggest additional services that may be of interest.• Exceeding quotas for call taken, escalations resolved and applications completed.• Maintaining up to date knowledge of services, procedures and regulations to ensure accurate and effective serviceI am a self-starter and excel at handling customer inquiries, policy changes and resolving complaints quickly. I am also deeply familiar with several proprietary CRM software systems and adapt quickly to new programs. I am a highly motivated employee who is passionate about providing exceptional customer service and satisfaction and I am confident that I can make a positive contribution to your team.Personal:• Possessing a clear voice and a commanding tone. • Able to get along with and form close working relationships with people from all parts of the world.• Numerate and computer literate. Willing to seek guidance and advice when necessary.• Always championing equality and diversity.• providing exceptional customer service and satisfaction and I am confident that I can make a positive contribution to your team.