Gift Michael Email & Phone Number

Nigeria

• RESPONSIBILITIES:
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions on database, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Ikeja, Lagos, Nigeria

• Providing information to customer
• Initiating sales with potential customers over the phone.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions toproducts.
• Meeting sales quotas.

Ibadan, Oyo, Nigeria

• I maintained an exceedingly functional work environment while delivering exceptional customer service, I have a knack for problem solving and work well independently and with little oversight. I respond to requests.
• Consulting with customers to evaluate their needs, determine best services and suggest additional services that may be of interest.
• Exceeding quotas for call taken, escalations resolved and applications completed.
• Maintaining up to date knowledge of services, procedures and regulations to ensure accurate and effective serviceI am a self-starter and excel at handling customer inquiries, policy changes and resolving complaints.
• Possessing a clear voice and a commanding tone.
• Able to get along with and form close working relationships with people from all parts of the world.