✔️ Fostered enduring business with 300+ esteemed US companies, driving sustained growth and collaboration for long-term success.✔️ Led the management and development of multiple profiles, steering global business expansion and exceeding revenue targets consistently.✔️ Demonstrated proficiency in devising and executing impactful email marketing campaigns, effectively reaching target audiences.✔️ Proactively developed and executed comprehensive sales plans, consistently surpassing weekly, monthly, and quarterly targets with a results-oriented approach.✔️ Spearheaded business growth through the identification of untapped revenue opportunities, cultivating new leads, and expanding market presence.Additionally, ensured accuracy in maintaining and updating sales, marketing, and business development documentation, collaborated on various initiatives contributing to overall business success, and streamlined invoicing processes for enhanced operational efficiency and revenue generation.

✔️ Spearheaded a project focused on automating manual documentation processes, overseeing planning, execution, and coordination across departments.✔️ Orchestrated departmental collaboration, product demonstrations, implementation planning, client surveys, and identification of business processes.✔️ Conducted comprehensive user training, provided post-implementation support, and efficiently managed change requests and issue rectification.✔️ Managed project distribution, monitored progress, and facilitated problem-solving, conducting field visits, and organizing team meetings.✔️ Effectively managed client expectations, aligning them with system capabilities and limitations, and oversaw user creation and mapping within the application.Additionally, digitized manual documentation processes through the implementation of PITB's e-FOAS System across various administrative departments and organizations, including the Government of Punjab, South Punjab Secretariat, Pakistan Air Force (PAF), Pakistan Cricket Board (PCB), Pakistan International Airlines (PIA), Sui Northern Gas Pipelines Limited (SNGPL), and National Highways Motorway Police (NHMP).Trained and empowered over 1,000 users in administrative departments of the Government of Punjab, over 200 users in South Punjab Secretariat, over 1,000 users in the Pakistan Air Force, over 100 users in the Pakistan Cricket Board, over 1,000 users in Pakistan International Airlines, over 500 users in Sui Northern Gas Pipelines Limited, and over 600 users in National Highways Motorway Police.

✔️ Facilitated the development and implementation of new projects in collaboration with various departments of the Punjab Government.✔️ Ensured project quality through thorough User Acceptance Testing (UAT) before delivering projects to respective departments.✔️ Conducted training sessions across government departments in Punjab, promoting the smooth adoption and effective utilization of implemented solutions.✔️ Implemented and managed changes and interventions throughout the project lifecycle, striving for desired outcomes.✔️ Conducted comprehensive end-of-project evaluations to assess the effectiveness and efficiency of project management.Additionally, oversaw the Public Management Reform Program Help Desk, providing supervision and guidance, ensuring the prompt resolution of issues registered in the Complaint Management System, conducting reconciliations, and generating reports on Complaint Management System complaints for the Project Director. Maintained a meticulous approach to tasks, ensuring zero errors and 100% accuracy.

✔️ Efficiently process HLR executions in response to customer requests and promptly address and resolve associated complaints.✔️ Rectify discrepancies between HLR, Siebel, and third-party links, actively addressing Siebel provisioning failures to ensure seamless operations.✔️ Manage critical issues related to Network, Charging, JazzCash, and System, prioritizing customer experience by addressing concerns promptly.✔️ Effectively handle Grey Traffic, Fraud, and Spammers Blocking, contributing to maintaining a secure and trustworthy operational environment.✔️ Engage in communication with higher management to address and resolve high-impact issues, showcasing a commitment to customer satisfaction.Additionally, gain cross-functional exposure across various teams within the Customer Experience department and initiate the Business Requirement Documents (BRDs) to enhance processes and ensure accurate system/product mapping.

✔️ Executed HLR processes in response to customer requests, addressing and resolving associated complaints efficiently.✔️ Successfully resolved provisioning failures of Siebel orders, ensuring seamless order fulfillment.✔️ Rectified discrepancies between HLR, BS, Siebel, Third Party Portals, and other systems, maintaining data consistency.✔️ Actively participated in User Acceptance Testing (UAT) for the development of new business requirements, contributing to system enhancements.✔️ Tracked and analyzed trends in complaints and disconnects, identifying areas for improvement in customer support processes.Additionally, implemented business process automation to boost operational efficiency and productivity, and managed and addressed all issues in the absence of the Support Center Help Desk, ensuring timely updates to stakeholders.

✔️ Regularly analyzed complaint traffic, generating detailed reports for analysis purposes to enhance operational efficiency.✔️ Demonstrated proactive decision-making skills and effective leadership, driving organizational change within the Commercial Division.✔️ Collaborated with various departments to ensure the prompt resolution of issues, fostering effective coordination across teams.✔️ Managed backend shifts and efficiently handled workload management responsibilities for streamlined operations.✔️ Addressed high-impact and area-specific operational issues nationwide within the Commercial Division, acting as a point of contact.Additionally, served as a liaison between the Commercial Division and Technical, IT, and vendor teams, escalating applications, network outages/fluctuations, and other issues to relevant technical stakeholders. Communicated service degradation, outages, and important updates to stakeholders, supported the Quality Assurance Team in developing and streamlining processes for improved customer handling, and managed posting processes for free balance, free minutes, SMS, and MBs on behalf of the Commercial Division, and actively participated in User Acceptance Testing (UAT) for upcoming applications, products, and services.

✔️ Conducted phone calls to local and international clients, actively promoting and enrolling them as members of Pearl Continental Hotels.✔️ Interacted with walk-in customers, both local and foreign, showcasing the hotel's products and services enthusiastically.✔️ Collaborated internally with various departments, ensuring high room occupancy and increased sales in Food & Beverage (F&B).✔️ Delivered excellent after-sales services, managing room, dining, and banquet reservations to enhance customer satisfaction.✔️ Maintained written, telephone, and personal communication channels with clients, ensuring effective supervision of these interactions.Additionally, provided comprehensive information to existing and potential customers about the range of products offered by the hotel and actively participated in action plans alongside other departments to identify and eliminate any negative aspects.