Provided IT support to internal and external customers via phone, email, remotely for PCs, desktop Operating systems, MS Office applications, business applications, networking, servers and backup related issuesManaged daily reports, tickets, service requests, troubleshot incidents and problems and resolved them within SLA timeframesCreated and managed changes up to the implementation and closure phase, worked with different teams on implementing changes, did capacity planning and improvements in existing infrastructureManaged over 1,000 backup client servers across multiple platforms using different backup technologies like Simpana Commvault, HP Data Protector, CA ArcServe, Symantec Backup Exec, NetBackup and EMC AvamarManaged backup servers, designed and implemented backup policies, schedules and retentionsManaged storage devices used for backup targets including HP tape libraries, deduplication storage devices and virtual tape librariesCompleted all the restores and backup tasks within RTO and RPO time windowBuilt windows servers 2003/2008 in physical and virtual environments, configured and setup systems according to user requirementsExperienced with MS SCCM patch management system, created patch management processes, deployment packages in SCCM, monitored monthly updates/patch management processes and change control processWorked in Active directory and Microsoft Exchange for new users, email accounts creation and worked on group policies for proper access allocation to end usersWorked in VMware Virtual Centre to create templates for different OS platforms and versions for easy deployment of VMsBuilt VMware ESX hosts as documented guideline. Monitored VMware VC Farm for ESX Hosts and VMs performance and resource utilisationWorked with Project Managers on projects which were in pipeline, scheduled and in progress, implemented them in timely manner

Worked in various roles from technical analyst providing service desk support to systems engineer providing systems support in backups, Windows and Linux environments- supported internal and external customers via phone, email, face to face- logged service requests and incidents, troubleshot and resolved themprovided support to desktop and servers OS winXP to win7, windows 2003/windows 2008- deployed and configured Windows and Linux operating systems in physical and VMware environments- managed monthly patch management process using MS SCCM- managed backup environments with more than 800 client servers using Simpana CommVault and EMC Avamar- installed and managed backup agents, backup media servers, tape libraries, backup policies, retentions- managed routine maintenance and upgrades of backup servers and their databases