Tom Renphrey Email & Phone Number

United Kingdom

Comfortable in either permanent or interim roles, driving long-term strategic changes, service and cost performance or supporting business with shorter-term operational / performance issues.

Essex, England, United Kingdom

Accountable for store fulfilment for the U.K & I.- Store fulfilment >98% OTIF- Led Beds home delivery (2 Man) 20,000 orders p.a.- Successfully integrated group companies into the network- Full accountability for a £30m P&L including; warehousing, distribution and facilities.- Restructured the distribution network following CVA to ensure volumes and costs.

Milton Keynes, United Kingdom

• General Manager Home Delivery Accountable for Home Delivery warehousing and operations in the UK&I both 2- and 1-Man networks.
• Reporting into the Home Delivery Director, I controlled a £65m P&L.
• Fulfilled 2.7m 2- Man deliveries p.a. from 4 RDC’s with an OTIF of >97%.
• Led the 1- Man team, fulfilling >6m orders p.a. on a next day basis with a 98% OTIF.
• Improved the next day cut-off time from 11.00 to 20.00 via a series of operational and continuous improvement projects.
• Managed union (Unite) relationships and successfully controlled pay negotiations.

• General Manager - Argos Contract Led a team of 900 FTE in a 650,00 sq ft RDC, with a £30m P&L, including 8 transport hubs.
• Recruited to transform a struggling operation and successfully delivered the necessary improvements.
• Increased next day delivery participation from 20% to 40% (Big Ticket products).
• Improved costs, delivery performance, productivity and theft & loss.General Manager - Marks and Spencer Contract Led a team of 500 FTE, delivering general merchandise to 80 M&S stores.
• Achieved ISO and BSI 9001 accreditation.
• Increased throughput from 60m units to p.a. to 100m.

Store Manager for M & S in Harlow and Stevenage with full P & L accountability.Part of the store opening team for flagship store in London Colney.