Monitor Renewal Pipeline: Track upcoming contract renewals in Salesforce, ensuring all opportunities are properly updated and follow the renewal process.Customer Outreach: Reach out to customers ahead of renewal dates to discuss contract terms, usage, and any potential changes needed for the upcoming contract period.Renewal Forecasting: Provide regular forecasts on renewal rates, flagging potential churn risks or upsell opportunities based on customer data in Salesforce.Data Analysis: Analyze customer usage data, satisfaction scores, and product adoption trends in Salesforce to identify customers at risk or ripe for upgrades.Collaboration with Sales Team: Work closely with the sales team to ensure the smooth handling of contract renewals, providing necessary customer insights.Customer Feedback and Support: Collect and address customer feedback to improve satisfaction and inform future contract negotiations, working closely with customer support and product teams.Contract Management: Ensure all contracts and agreements are accurately maintained and updated in Salesforce, aligning with customer preferences and legal compliance.Upsell and Cross-Sell Opportunities: Identify and pursue upsell or cross-sell opportunities during the contract renewal discussions based on customer needs.Automate Renewal Processes: Use Salesforce automation features to streamline the renewal process, such as sending automated reminders or generating renewal quotes.Reporting and Documentation: Generate reports and dashboards in Salesforce to track the progress of renewals, key metrics, and other relevant KPIs.

Customer Success

Customer Service, SLA Management, Escalation Management, Incident Management, Creation of Reports, Accreditation, Team handling

Customer Service, SLA Management , Escalation Management, Incident Management, Creation of Reports