Anish Masih Email & Phone Number

Noida, Uttar Pradesh, India

Gurugram, Haryana, India

- Responsibilities:Customer Onboarding:Engaging with new accounts and maintaining timely checks at each stage of the pet growth and offering stage wise pet supplies thus engaging customers in recurring revenue contribution.Customer Retention and Renewal:Enrolling customers for HUFT Rewards Program so they generate points on their purchases and claim benefits.Subscription to food supplies which is a mandatory purchase and offer subscription discounts. Thus, maximizing… Show more - Responsibilities:Customer Onboarding:Engaging with new accounts and maintaining timely checks at each stage of the pet growth and offering stage wise pet supplies thus engaging customers in recurring revenue contribution.Customer Retention and Renewal:Enrolling customers for HUFT Rewards Program so they generate points on their purchases and claim benefits.Subscription to food supplies which is a mandatory purchase and offer subscription discounts. Thus, maximizing renewal and reducing the churn rate.Align monthly meets with product team to exchange feedbacks from customers and contemplate solutions / alternatives.Revenue Expansion:Identifying customer buying behavior to upsell and cross-sell products accordingly.Chasing monthly inbound sales targets set for quarterly rewards to maintain a healthy competition consistently.Customer Experience:Conducting Store visits to interact with customers for feedbacks and suggestions and working closely on those reviews submitted directly to the stakeholders.Monitor CSAT and NPS Scores sent to customers post purchase as well as post interaction with a CS representative.Social Media escalations are uniquely handled and ensure timely resolution is provided for subsequent decline in negative reviews.- Achievements:• Contributed 29.70% towards individual Inbound Sales from a team of 20 members with a target achievement above $100,000 in the last two quarters 2023-24. (Land and Expand Sales Motion Strategy are key parameters for above achievements)• Maintained a 4.676 ★ / 5.0 for over 613 user ratings and reviews on Google Play Store and 4.6 ★ / 5.0 for over 158 user ratings and reviews for iOS App Store Connect FY 2023-24.• Accessing Meta Business Suite for engaging and resolving escalations over social media platforms i.e Instagram, Facebook and Twitter. Show less

Gurugram, Haryana, India

New Delhi, Delhi, India

- Responsibilities:Customer Onboarding:Plan virtual and in-person onboarding sessions with new travelers, kick-off meetings and review calls with stakeholders.Outbound calling potential customers for enrollment.Customer retention and Renewal:Offering initial free rides to new enrollments for retention and renewal of passes.Arranging periodic Cityflo family events inviting new users to enjoy the evening and share their insights on route travel analysis.Revenue… Show more - Responsibilities:Customer Onboarding:Plan virtual and in-person onboarding sessions with new travelers, kick-off meetings and review calls with stakeholders.Outbound calling potential customers for enrollment.Customer retention and Renewal:Offering initial free rides to new enrollments for retention and renewal of passes.Arranging periodic Cityflo family events inviting new users to enjoy the evening and share their insights on route travel analysis.Revenue Expansion:Upselling frequent travelers to purchase monthly passes for monetary and travel flexibility benefits.Surge ticket prices in traffic hours and busy days of the week to cover free ride costs offered to newly enrolled customers.Gradually accrue cost of passes for long distance travelers.Data Analytics & BI:Working with the analytics team to extract data using Metabase and Tableau for monthly reporting metrics:Business – Average daily ride growth || Occupancy || Trip per bus || Average Rating|| New Sign Ups || First Ride || First Subscription.Customer Support – Call Growth || AHT ||Tickets Received || Average response timeOperations – Availability || Travel Punctuality ratio.Research and Development:Building deck for the Weekly Objective And Key Results (OKR) review meet and analyzing growth over set goals. Show less

Mumbai, Maharashtra, India

The vision to transform living spaces into modern lifestyle.Ideas and concepts of home / office spaces presented with assortment of Home Decor.

New Delhi, Delhi, India

Supervisor In charge heading a team of 8 agents.Key Skills:- Handling over 1000 Global and Domestic Key accounts with a generative active revenue of over $600 million each quarter.- Understanding each account’s target market to forecast revenue inflow and analyze our offerings competitive to the market to retain key accounts and maximize renewal value.- Kick off meetings to negotiate contracted rates basis ARR (Annual Recurring revenue) for each account.-… Show more Supervisor In charge heading a team of 8 agents.Key Skills:- Handling over 1000 Global and Domestic Key accounts with a generative active revenue of over $600 million each quarter.- Understanding each account’s target market to forecast revenue inflow and analyze our offerings competitive to the market to retain key accounts and maximize renewal value.- Kick off meetings to negotiate contracted rates basis ARR (Annual Recurring revenue) for each account.- Categorizing individually handled accounts on the basis of revenue generation and age of the account (Loyalty of account)- Periodic health check of accounts which included monthly meets to discuss inflow of business through Spanish and French Markets.- Taking care of contractual rate discrepancies and other complaints and concerns raised by individual accounts and connecting with relevant departments to offer a resolution / alternative.- Making sure clients travelling through our accounts are offered the best of services and add-ons during their stay.Analytics:- Microsoft Outlook – For handling and average of 1200 mail distribution and assistance to agents.- Opera Full Service – For calculating payment due for client reservations and collecting payments from our key accounts.- CC Avenue – For payment link generation and payment acknowledgement. - Accounts – Working closely with the finance team for yearly reconciliation of credit and daily payments for financial year closure to analyze value realization of contract and preparing deck for the upcoming contract renewal. Show less

New Delhi, Delhi, India

Sawai Madhopur, Rajasthan, India

Bachelor'S Degree, Hotel/Motel Administration/Management

Education record

Education record