Diana Doan Email & Phone Number

Nixa, Missouri

Washington D.C. Metro Area

Creating partnerships with small to medium sized businesses and providing cutting edge technology solutions to help them increase productivity, revenue, and achieve goals.

Washington D.C. Metro Area

Accountable for all Retail Store functions and responsible for communicating and implementing the company vision through directing the day-to-day activities. Driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience. Leveraging exceptional leadership skills to.

Washington D.C. Metro Area

Performance Management: Lead team to meet and exceed assigned quotas and manage churn. Assess individuals and team performance and initiate development plans to narrow competency gaps. Ensure retail area storefront, merchandise and literature are in conformance with the merchandising plan. Staffing/Employee Relations: Develop, train, motivate, and coach 10.

Monett, MO

Directs the day-to-day operations, helping to motivate team members to exceed performance goals. Utilizes marketing and merchandising plans to enhance store attractiveness and drive sales. Develops teams of between eight to twelve sales representatives through ongoing training and feedback. Reports on financial and sales figures to management. Evaluates.

Nashville, TN

• Established and achieved sales goals. Data 40%, accessories, extensions and contracts renewals 45% YE.
• Coached eight customer services representatives to meet goals for Center of Service level: abandon, closes, data take rate, customer facing time, average handle time, audit score, adherence and quality.
• Delivered new products, services and sales skills training to the team
• Successfully resolved customer escalations to impact overall customer satisfaction
• Center manager: payroll, staffing, team development and marketing campaigns

Franklin, TN

• Exceeded sales goals of churn close, upsell take rate 38%, data take rate 40% accessories by 2.5 per handset and customer quality expectations by 95%.
• Managed high traffic (40 calls per day) to promote customer loyalty, reduce churn and impact revenue.
• Proactively contacted customers to determine the most effective pricing for their needs.
• Provided reconciliation and analysis of customer’s account(s) as requested.
• Supported training for new hires and equipment presentations and floor support.
• Awarded customer satisfaction, top accessory percentage to goal and top close and overall scorecard for 2007 top year performance, 2008 best customer facing time for 2Q.

Bachelor’S Degree

Marketing