Karyn Williamson Email & Phone Number

Kirkland, WA, US

Seattle, Washington, US

• Project Manager for the commercial Microsoft 365 Core Apps and Outlook Teams to manage the product roadmap process for key applications (Word, Excel, PowerPoint, Outlook, etc.).
• Standardize the GTM roadmap process by partnering closely with the Product Marketing Managers (PMMs) and engineering teams on the rollout of new product features.
• Ensure we have the key features and the right support in the roadmap tool through tight collaboration with the Marketing Roadmap and Customer Experience teams.
• Co-author Microsoft Tech Community blogs with engineering to announce new feature releases.
• Develop a framework with marketing and engineering teams to ensure that features are consistent and reliable between Azure DevOps and the internal marketing tool, and that the external public roadmap is up to date.
• Successfully communicate Inbound and Outbound marketing motions and align to key marketing narratives.

Kirkland, Washington, US

• Conducted the global GTM strategy and roll-out of Microsoft Advertising features and initiatives, ensuring that sellers, engineering, marketing and support are ready for the new feature release.
• Managed Microsoft Advertising pilot features, working closely with engineering, marketing and sales teams to successfully launch new features, and track advertiser KPIs.
• Conducted weekly MSA Pulse meetings for global Sales, partnering with marketing and engineering teams to provide regular updates on feature status, updates and changes.
• Acted as a product SME on key pilot features to resolve sales and partner issues and questions.
• Updated feature resources in multiple forums including Teams, PowerPoint, SharePoint, and Infopedia/Learning.
• Created weekly status reports, newsletters and communications for key stakeholders to help collect feedback and increase participant engagement.

BERNSTEIN FINE REMODELING LLC (Co-owner)Business ManagerProvide business management services for a residential remodeling company that is focused on renovation and restoration of homes in the Seattle area.

Glen Allen, VA, US

• Marketing Project Manager: Advantage Re-verification Campaign at T-Mobile
• Managed project including coordinating with internal and external teams, facilitating discussions, and following up on action items for the campaign.
• Drove issue management and resolution, tracking issues, determining resolutions and communicating resolutions to stakeholders.
• Oversaw campaign set up using various marketing systems and tools.
• Analyzed processes, identifying gaps, and proposing gap fixes with execution plan. Used SQL to structure a response approach to ambiguous problems.
• Reported on project status, and distributed weekly report to sponsor and key stakeholders. Maintained campaign communications and updates using a group SharePoint site.

Bellevue, Washington, US

• Managed the overall project launch initiatives for strategic worldwide licensing and pricing programs and products which included planning, reviewing, executing, and launching.
• Partnered with Marketing, Sales, Operations and external vendors to launch and deploy programs and products and ensure sales readiness.
• Developed effective business solutions for new launches working across functional areas with multiple internal and external groups.
• Ensured project schedules and costs were delivered on time and within budget.

Redmond, Washington, US

• Promoted 2013Partnered with Marketing and Engineering teams to drive one million new user acquisitions for the Bing Rewards Search loyalty program while maintaining a focus on feature supportability and customer.
• Managed the overall customer supportability of new product features for the Bing search loyalty program, Bing Rewards. Partnered with marketing and engineering teams to drive strategies and features that doubled new.
• Designed and implemented the customer support experience for the Bing in the Classroom program. This program resulted in a 40% increase in student searches using Bing at school and a 15% increase at home, and.
• Identified and drove key product improvements for Bing, Windows Apps, and Windows Live online services through collaboration across multiple teams, which resulted in a measurable increase in customer satisfaction.
• Ensured delivery, consistency and effectiveness of the business-to-business and consumer support experience.

Redmond, Washington, US

• Developed and provided global support agents with outstanding technical training content required to solve customer issues on first contact.
• Designed plans to improve customer satisfaction and solve rate metrics.
• Worked closely with vendor support to drive product and service improvements, CPE improvements, safety improvements, system requirements and cost savings through customer feedback.

Redmond, Washington, US

• Ensured delivery, consistency and effectiveness of the external business partner support experience for co-branded services delivered through the operator’s broadband networks.
• Effectively managed external partner escalations and acted as an advocate for partner’s business and technology needs within Microsoft.
• Translated business needs into system requirements.

Atlanta, Georgia, US

• Managed the joint deployment between Microsoft and Qwest for Windows Live Wave 3 which enhanced the Windows Live experience for 2.1 million users with a new robust set of online tools.
• Researched, owned and resolved enterprise partner technical queries, and on-boarding issues for email and social networking services, for the Windows Live Service Provider Program and partner migration to the Windows.
• Communicated and tracked project progress and status for potential external partners and engaged with all worldwide pre-sales efforts with Business Development Managers.
• Coordinated release activities across multiple groups including Windows Live Marketing, Syndication Central, Hotmail, MSN, Sales and Customer Support to achieve success.

Seattle, WA, US

• Developed a new process and reporting tool for Inter-Plant Transfer Load Building which: leveraged the functionality within internal tools to communicate what needs to ship and when it needs to ship; balanced the needs.
• Managed and monitored overall project schedules and costs to ensure that process and reporting product were delivered on time and within budget.
• Consolidated, communicated and ensured resolution of all issues, and collected performance metrics.
• Represented business unit, and department on cross-functional project teams.

Redmond, Washington, US

• Promoted 2006Received Microsoft Most Valuable Professionals (MVP) Award from Central Marketing Group & Senior VP of Marketing for my keen focus on execution excellence and partnership with clients, August 2007.
• Drove the communication, teamwork, and operational product deliverables with internal and external partners and stakeholders for the Office 2007 launch, ensuring the right tradeoffs were made and that the product met.
• Provided expertise in all product launches by demonstrating a thorough understanding of the operational feasibility of the releases, flagging internal groups and management with potential issues, and driving pending.
• Implemented key Supply Chain initiatives which included: collaborating with internal groups including Sales Product Planning, Marketing and Product Groups, Operations, Finance, Legal and Ad Technology in order to.
• Headed up quarterly Business Reviews with Dell, HP and Ingram US to manage complex policy changes, contractual negotiations, confidential new product information for launches, and to further drive improved.

Redmond, Washington, US

• Implemented key Supply Chain initiatives which included: collaborating with internal partners including HED Marketing, Sales and Supply Chain Planning to validate customer forecasting data; managing inventory over all.
• Drove numerous account and team projects for Microsoft's direct Retail and Distribution partners
• Managed the overall purchasing, communications, inventory management and operational relationships with Microsoft's direct Retail and Distribution partners
• Collaborated effectively with Microsoft NA Operations, HED Marketing and Sales, and Microsoft's direct Retail and Distribution partners on the execution of all new product launches
• Executed seamlessly all Channel promotions and complex projects which include system and process changes
• Advocated for external customer needs with Microsoft internal groups including World Wide Operations, Home & Entertainment Division - Marketing and Sales.

Redmond, Washington, US

• Collaborated with internal partners which included International & National MSN Sales Product Planning, Marketing Product Groups, Operations, Finance, Legal and the Ad Technology group, to determine the operational.
• Communicated product information, and provided valuable advice and support to numerous internal groups regarding the impact of product releases, and other related issues.
• Managed the relationship with a variety of internal and external groups (e.g., International & National MSN Sales Product Planning, Marketing Product Groups, Operations, Finance, Legal and the Ad Technology group etc.)
• Created worldwide consistent processes that streamlined the product release deliverables across MSN.
• Trained new hires and peers on International Ad Operations processes and procedures.
• Communicated effectively with International Account Executives and Sales Planners to ensure that all components of advertising campaigns, both revenue and creative, were submitted and ready for implementation.

Redmond, Washington, US

• Promoted 2000
• Managed the relationship between Microsoft NA Operations and Microsoft's Distribution partners for FPP and Volume Licensing.
• Communicated all Operational requirements, including complex policy changes and contractual negotiations, and the execution of all new product launches.
• Drove the successful implementation and execution of all Channel promotions and complex projects for Distributor accounts.
• Implemented key planning initiatives for Supply Chain which included: collaborating with internal partners via the Tactical Review Board for new FPP and Volume Licensing product launches and Retail Direct programs.
• Managed the overall purchasing, communications, inventory management and operational relationships with Microsoft's Distribution partners.

University Of Washington, Foster School Of Business, Strategic Marketing Management And Integrated Communications

Master Of Arts - Ma, Psychology

Bachelor Of Arts - Ba, Literature