* Recruiting all new staff - advertising, screening, shortlisting and interviewing.* Organising and undertaking onboarding and induction of all new staff.* Writing, implementing and running initial training programme for all new staff.* Implementing policies, procedures and office administrative systems.* Maintaining personnel files for all staff including reference and employment verification, holidays, contracts, sickness, reviews and reward packages.* Implementing and running probation, monthly, and annual reviews of staff as well as regular ‘check ins’ with staff.* Undertaking training needs analysis and running bespoke group and individual training sessions.* Involved in strategy planning and budgeting for the business.* Producing reports and undertaking compliance audits.* Producing PowerPoint presentations for Clients and internal presentations.* Completing bids and tenders for Clients.* Presenting to Clients.* Dealing with any escalated issues from Clients or candidates.* Implementing a new online timesheet system and an applicant tracking system and rolling out training to the team including creating an instruction manual.* Creating and analysing Customer surveys to improve level of service.

*Freelance Consultancy advising companies on their recruitment processes and procedures:*Helping create in house Database*Advising on short listing criteria *Training on Linked in as a tool for recruitment*Identifying suitable agencies for use when setting up in a new area*Looking at current CRM system and advising on best practice and system upgrades*Advising on processes within the business to streamline productivity

* I worked directly for the MD of Hays Office Support ensuring new strategies and ideas were rolled out across the UK business.*Responsible for setting up and running a new division of Hays Office Support across the Northern Home Counties which comprised of 16 offices*Running a team of 22 Consultants across 16 offices*Worked onsite with a key client for 18 months providing a large number of IT Helpdesk staff * Set up a new Temporary Accountancy Desk and a new Office Support desk within the business