Network/Telecom AnalystRESPONSIBILITIES• Frequent programming modification of nodes on Mitel NuPoint Messenger, SX2000 ICP and 3300 ICP.• Service and replace analog (POTS), digital and VoIP sets• Organize and complete multiple moves of telecommunication equipment, completing PBX circuit path to new location. • Installation, troubleshooting and analysis of HP ProCurve switches, resolving network issues with nodes.• Installation and migration of employee's… Show more Network/Telecom AnalystRESPONSIBILITIES• Frequent programming modification of nodes on Mitel NuPoint Messenger, SX2000 ICP and 3300 ICP.• Service and replace analog (POTS), digital and VoIP sets• Organize and complete multiple moves of telecommunication equipment, completing PBX circuit path to new location. • Installation, troubleshooting and analysis of HP ProCurve switches, resolving network issues with nodes.• Installation and migration of employee's analog/digital phones to VoIP sets.• Installation, termination and testing for CAT6 cabling (plenum & distribution)• Maintain cable path tracking database for jacks, network equipment and staff telephone information for university.• Troubleshoot network and communication issues; resolving over 500 support tickets annually.• Installation, configuration and test of audio and video systems enabling multimedia presentation for classrooms. Show less

(Formerly Creo Products Inc.), Burnaby, BCRESPONSIBILITIES• Administered and supported wireless device network as it grew from 500 to 3000-strong (for the past 9 years)• Provided telecom usage cost data to Accounts Payable, and assisted Purchasing with negotiating high-value ($100K+) hardware and software contracts with several wireless providers.• Evaluated processes and developed support systems for both telecommunication and network support role to reduce resolution… Show more (Formerly Creo Products Inc.), Burnaby, BCRESPONSIBILITIES• Administered and supported wireless device network as it grew from 500 to 3000-strong (for the past 9 years)• Provided telecom usage cost data to Accounts Payable, and assisted Purchasing with negotiating high-value ($100K+) hardware and software contracts with several wireless providers.• Evaluated processes and developed support systems for both telecommunication and network support role to reduce resolution time by 75 percent.• Worked to reduce annual employee telecom costs through telecom service research, semi-annual usage analysis, and regular contract renegotiation.• Reduced wireless costs by over $20K per month; through competitive analysis and contract rationalization/consolidation for several hundred devices.• Designed and programmed automated, web-based systems that enabled employees to expedite their problem resolutions and review their business travel phone usage data.• Created an Access database for tracking over 3000 cellular service lines, and an email merge allowing employees to review their overall usage and cost data.• Supported and Administrated a Blackberry 4.x enterprise server over 100 remotes throughout Canada and the United States.• Participated in transferring hundreds of lines between carriers and between technologies (i.e. TDMA to GSM).• Annually resolved over 500 issues pertaining to Cell Phones, Blackberry and Air Cards Show less

[Creo Products Inc. was acquired by Eastman Kodak]RESPONSIBILITIESWorkstations• Verify that all WS components are in working order• Fix or replace faulty WS as soon as possible• Ensure course files/software are installed and working• Ensure unwanted files/configuration are removed from WS• Ensure WS is communicating to network• Ensure sufficient workstations are available for class • Ensure o/s is functional and in standard… Show more [Creo Products Inc. was acquired by Eastman Kodak]RESPONSIBILITIESWorkstations• Verify that all WS components are in working order• Fix or replace faulty WS as soon as possible• Ensure course files/software are installed and working• Ensure unwanted files/configuration are removed from WS• Ensure WS is communicating to network• Ensure sufficient workstations are available for class • Ensure o/s is functional and in standard configurationNetworking• Ensure the network backbone is accessible• Ensure servers are operational and connected to network• Ensure printers are operational and connected to network• Ensure unwanted files/configurations are removed from serversTraining rooms• Ensure sufficient furniture is available for equipment and people in room• Ensure classroom equipment is functional • Clean up classroom for overall appearance• After class, restore room to original stateOther tasks• Ensure special items are in place (e.g. dongles)• Ensure loaner equipment is functional for on-site training• Training equipment: obtain new equipment, stock, repair, maintain inventory, etc• Course materials: student workbooks and technical documentation• Manage non-instructional equipment such as cell phones• Upgrade classroom equipment as required• Provide support to schedulers on Training Partner• Help instructors with PC-related issues (install presentation apps, etc.)• Update PTG's Internet and Intranet sites Show less

[Creo Products Inc. was acquired by Eastman Kodak] RESPONSIBILITIES• Provide computer software and hardware support for PC and Macintosh.• Administrate and install phones on a Meridian1 phone system.• Set-up workstations on a Windows NT and Novell 3.X, 4.X network.• Install and set-up computer cards, scanners, printers, modems and CD-ROMs.• Repair desktop and notebook computers.• Support and operate DOS, Window 3.X and Windows NT operating… Show more [Creo Products Inc. was acquired by Eastman Kodak] RESPONSIBILITIES• Provide computer software and hardware support for PC and Macintosh.• Administrate and install phones on a Meridian1 phone system.• Set-up workstations on a Windows NT and Novell 3.X, 4.X network.• Install and set-up computer cards, scanners, printers, modems and CD-ROMs.• Repair desktop and notebook computers.• Support and operate DOS, Window 3.X and Windows NT operating systems.• Provide training for and upgrade workstations with Windows 95.• Install and configure Internet protocols and software.• Purchase software and hardware components for departments.• Perform network administrative duties• Performed maintenance duties on Expandable’s MRP program.• Developed and maintained tracking system for computers, and media equipment. Show less