Timothy Lansberry Email & Phone Number

•Implement codebase updates to resolve issues and enhance product performance.•Diagnose and troubleshoot complex technical problems across diverse customer segments and platforms.•Resolve third-party and SaaS platform-related issues, ensuring seamless integrations.•Conduct impact assessments to prioritize and manage issue triage effectively.

•Assisted customers via phone and email, with onboarding, account setup, and troubleshooting•Trained and mentored new support representatives, equipping them with best practices for effective service delivery•Developed Help Center articles and Intercom macros, enhancing self-service tools and streamlining support processes•Provided Spanish-language support, ensuring accessibility and satisfaction for Spanish-speaking customers.

Rockville, Maryland, United States

•Perform 3D capture of as-built conditions for various types of construction projects utilizing Terrestrial Laser Scanners, Robotic Total Stations, and Crane Cameras.•Monitor construction conditions and process field collected data to create accurate deliverables including 2D + 3D drawings, model files, charts, graphs, and floor deviation maps.•Provide technical feedback to the project team and subcontractors to ensure work quality complies with engineering standards, codes, and specifications.

I was responsible for providing outstanding online customer service to prospective students and their parents by responding to their inquiries in a friendly and professional manner through email and phone calls. In addition to answering basic questions about the university, the role required troubleshooting more complex issues in real-time and escalating them when necessary to reduce resolution time.

Master'S Degree, Management Engineering - Startups & Enterpreneurship

Bachelor'S Degree, Civil Engineering

Associate Of Science - As, Engineering