Timothy Lansberry Email & Phone Number

• Implement codebase updates to resolve issues and enhance product performance.
• Diagnose and troubleshoot complex technical problems across diverse customer segments and platforms.
• Resolve third-party and SaaS platform-related issues, ensuring seamless integrations.
• Conduct impact assessments to prioritize and manage issue triage effectively.

• Assisted customers via phone and email, with onboarding, account setup, and troubleshooting
• Trained and mentored new support representatives, equipping them with best practices for effective service delivery
• Developed Help Center articles and Intercom macros, enhancing self-service tools and streamlining support processes
• Provided Spanish-language support, ensuring accessibility and satisfaction for Spanish-speaking customers.

Rockville, Maryland, United States

• Perform 3D capture of as-built conditions for various types of construction projects utilizing Terrestrial Laser Scanners, Robotic Total Stations, and Crane Cameras.
• Monitor construction conditions and process field collected data to create accurate deliverables including 2D + 3D drawings, model files, charts, graphs, and floor deviation maps.
• Provide technical feedback to the project team and subcontractors to ensure work quality complies with engineering standards, codes, and specifications.

I was responsible for providing outstanding online customer service to prospective students and their parents by responding to their inquiries in a friendly and professional manner through email and phone calls. In addition to answering basic questions about the university, the role required troubleshooting more complex issues in real-time and escalating.

Master'S Degree, Management Engineering - Startups & Enterpreneurship

Bachelor'S Degree, Civil Engineering

Associate Of Science - As, Engineering