Rebecca (Beccy) Rodger Mba Pgdip Cbcp Email & Phone Number

Oxford, Gb

Established in 2021, this emerging business function within LexisNexis is responsible for improving the employee experience throughout the lifecycle of the employee journey. Initially set up to address onboarding and engagement during Covid, EX is now being redefined around the Silicon Valley Product Group framework, using Product Management, User Experience and Customer Experience methodologies to address employee needs and improve business outcomes.

Oxford, United Kingdom

Member of Technology Division Senior Leadership Team responsible for: -1. Formulating overall capacity plans. Including, but not limited to impacts of decommissioning and Cloud migration plans; customer migration from legacy to new products, impacts of business plans in growth areas to our infrastructure and impacts of business transformation initiatives. 2. Program lead responsible for migrating all customers (globally) onto our flagship product Lexis+ and overseeing the… Show more Member of Technology Division Senior Leadership Team responsible for: -1. Formulating overall capacity plans. Including, but not limited to impacts of decommissioning and Cloud migration plans; customer migration from legacy to new products, impacts of business plans in growth areas to our infrastructure and impacts of business transformation initiatives. 2. Program lead responsible for migrating all customers (globally) onto our flagship product Lexis+ and overseeing the decommissioning of the legacy environment. 3. Responsible for driving global automation opportunities. Show less

Chair of the board of directors for Gig-Arts registered charity that work with aspiring artists with disabilities on selected themes, in partnership with educational establishments and centres for the disabled.

Oxford, United Kingdom

Responsible for managing the recovery program for our global Data Centres; providing leadership, governance, stakeholder engagement, risk and issue management, control and mitigation. Matrix management of resources across multiple global teams, business divisions and third party suppliers.

Oxford, United Kingdom

IT Operations Manager, responsible for the technical support strategy of global Data Centres. My reports included a blend of Technical Managers, System Administrators & Operations staff.Succession planning; transitioning Operations staff to 3rd party supplier as part of major outsource project and global ITIL process transformation (including Incident, Change and Service Management).

Reading, United Kingdom

Dynamic start up/SME in the Managed Hosting sector. I was a member of the leadership team, reporting into the owner/MD, responsible for the Technical Operations supporting a blend of managed hosting and collocated customers. During my tenure we delivered a two-stage organization transformation, scaling the business at pace; increasing turnover by 300% and headcount by 260% (2006-2008).

Oxford, United Kingdom

Strategic position responsible for establishing first line support/single point of contact of all production systems, plus supporting infrastructure & enterprise services. Position was expanded in 2005 to include 2nd line support. Key skills & experience: -1. Service negotiation/supplier management across EMEA region. 2. Accomplished successful transition of multi-layer technical support functions into a flat support model supporting the EMEA organisation, leading to the reduction of… Show more Strategic position responsible for establishing first line support/single point of contact of all production systems, plus supporting infrastructure & enterprise services. Position was expanded in 2005 to include 2nd line support. Key skills & experience: -1. Service negotiation/supplier management across EMEA region. 2. Accomplished successful transition of multi-layer technical support functions into a flat support model supporting the EMEA organisation, leading to the reduction of resource requirements by 25%. 3. Introduced cross-fertilisation of skills and implemented a career development program to improve staff retention and the customer experience. 4. Improved first line fix rate from 60% to 80% (having initially increased it from 30 to 60% during the implementation of first line support).5. Co-ordinated the implementation and transition to a new Management Information System & introduced remote support tools to provide centralised support. Show less

Master Of Business Administration - Mba, Business Administration, Management And Operations, Distinction

Global MBA with Oxford Brookes University Business School

Pgdip, Coaching & Mentoring Practice

L2/60Pts, Creative Writing