Sebastian W. Email & Phone Number

Elizabeth Bay, NSW, AU

Sydney, New South Wales, Australia

• Ensure all collection activities are conducted in compliance with relevant laws, regulations, and company policies.
• Committed to delivering exceptional service while balancing the need for effective debt recovery.
• Handle escalated client cases, negotiate payment arrangements, and resolve disputes to recover overdue payments while maintaining customer satisfaction.
• Proficient in managing client communications and negotiations to resolve overdue accounts while maintaining positive relationships.
• Experience in team leading with a focus on one-on-one coaching and mentoring of team members, fostering a collaborative environment that promotes professional growth and enhances overall team performance.
• Expertise in developing and executing collection strategies to optimise recovery rates and minimise outstanding debts.

Sydney, New South Wales, Australia

• Maintain positive relationships with internal and external stakeholders including illion, Equifax, and external debt collectors.
• Analyse clients’ accounts to negotiate payment of outstanding debts.
• Monitor direct debit payments and action dishonours.
• Manage a high volume of outbound and inbound phone calls.
• Educate customers on solutions to address their arrears balance and assess financial hardship applications.
• Manage own portfolio – early, mid and late-stage collections.

Sydney, New South Wales, Australia

• Execute daily receivables functions, this involves clearing and allocation of funds, management of arrears positions and treatment of dishonours.
• Support customers with Loan Servicing enquiries and maintain exceptional customer service standards.
• Support the 'Wisr App' weekly payout process.
• Support monthly Aggregator and Broker commissions, including any clawback of commission.
• Analyse and reconcile inflows and outflows of financial transactions ensuring accuracy and timeliness of information.
• Assist funder loan sales, maintaining accurate ledger updates.

Sydney, New South Wales, Australia

• RISK & DATA – FINANCIAL ASSISTANCE
• Set up and manage payment arrangements.
• Involved in dispute resolution as required, including the management and preparation of responses to IDR and EDR complaints.
• Provide support the wider team with training, upskilling and mentoring.
• Negotiate with relevant parties, ensuring a positive and acceptable resolution.
• Ensure compliance requirements are adhered to and effectively communicate.

Sydney, New South Wales, Australia

Berlin, Germany

• Insurance Broker (§84 HGB)
• Proficient in various insurance types including car, home, life, travel, and health.
• Market and underwrite risk management policies to clientele.
• Cultivate strong rapport with service providers such as claims firms, insurers, repair shops, and legal professionals.
• Ensure adherence to KPI targets and timelines throughout processes.
• Deliver outstanding customer service to clients and agents.

Berlin, Berlin, Germany

• Repeat and loyal customer care.
• New customer development and acquisition.
• Insurance and banking products sales.

Berlin, Germany

Berlin, Germany

Berlin, Germany

Bachelor Of Science - Bs, Insurance Management

Diploma, Leadership And Management

Certificate Iv, Leadership And Management

Master Professional Of Insurance, Sales Management

Bachelor Professional Of Insurance And Finance, Insurance And Finance