Sebastian W. Email & Phone Number

Elizabeth Bay, Nsw, Au

Sydney, New South Wales, Australia

• Ensure all collection activities are conducted in compliance with relevant laws, regulations, and company policies.• Committed to delivering exceptional service while balancing the need for effective debt recovery.• Handle escalated client cases, negotiate payment arrangements, and resolve disputes to recover overdue payments while maintaining customer satisfaction.• Proficient in managing client communications and negotiations to resolve overdue accounts while maintaining positive relationships.• Experience in team leading with a focus on one-on-one coaching and mentoring of team members, fostering a collaborative environment that promotes professional growth and enhances overall team performance.• Expertise in developing and executing collection strategies to optimise recovery rates and minimise outstanding debts.• Skilled in analysing collection data, generating reports, and using insights to improve processes and performance.• Experience in identifying inefficiencies within collection processes and implementing improvements to enhance productivity.• Knowledgeable in regulatory compliance and risk management within collections, ensuring all activities adhere to legal and company standards.• Design and implement collection strategies tailored to different client segments, focusing on improving recovery rates.• Identify areas for process enhancement, implementing best practices to streamline operations and increase efficiency.• Generate and review regular reports on collection activities, analysing trends, and providing insights to senior management for decision-making.• Work closely with other departments such as Customer Service, Legal, and Finance to ensure a cohesive approach to debt recovery.

Sydney, New South Wales, Australia

• Maintain positive relationships with internal and external stakeholders including illion, Equifax, and external debt collectors.• Analyse clients’ accounts to negotiate payment of outstanding debts.• Monitor direct debit payments and action dishonours.• Manage a high volume of outbound and inbound phone calls.• Educate customers on solutions to address their arrears balance and assess financial hardship applications.• Manage own portfolio – early, mid and late-stage collections.• Build rapport with customers to identify reasons for arrears and negotiate a resolution.• Adhere to all legislative guidelines including ASIC and ACCC and Privacy Act.• Support other team members with ad hoc duties that are vital in achieving departmental goals.

Sydney, New South Wales, Australia

• Execute daily receivables functions, this involves clearing and allocation of funds, management of arrears positions and treatment of dishonours.• Support customers with Loan Servicing enquiries and maintain exceptional customer service standards.• Support the 'Wisr App' weekly payout process.• Support monthly Aggregator and Broker commissions, including any clawback of commission.• Analyse and reconcile inflows and outflows of financial transactions ensuring accuracy and timeliness of information.• Assist funder loan sales, maintaining accurate ledger updates.• Demonstrate commitment for quality outcomes, understanding operational risk implicitly and taking the lead to identify potential risks and contribute to remediation actions.• Provide exceptional customer service and support throughout the lifecycle of Wisr loan products, serving as a point of reference.

Sydney, New South Wales, Australia

RISK & DATA – FINANCIAL ASSISTANCE• Set up and manage payment arrangements.• Involved in dispute resolution as required, including the management and preparation of responses to IDR and EDR complaints.• Provide support the wider team with training, upskilling and mentoring.• Negotiate with relevant parties, ensuring a positive and acceptable resolution.• Ensure compliance requirements are adhered to and effectively communicate.• Liaise with customers who are in late-stage arrears via inbound/outbound calling and emails.• Investigate late-stage arrears and escalating for further recovery options were deemed necessary.• Process hardship applications and manage existing hardship loans, coordinating the issuance of default and legal notices.• Liaise closely and manage relationships with third-party vendors and mercantile agencies.• Ensure collections and recoveries are performed within relevant policies and guidelines.

Sydney, New South Wales, Australia

Berlin, Germany

Insurance Broker (§84 HGB)• Proficient in various insurance types including car, home, life, travel, and health.• Market and underwrite risk management policies to clientele.• Cultivate strong rapport with service providers such as claims firms, insurers, repair shops, and legal professionals.• Ensure adherence to KPI targets and timelines throughout processes.• Deliver outstanding customer service to clients and agents.• Drive sales of insurance and banking products.• Pursue new client acquisition and development.• Provide support and training to trainees.• Fulfill ad hoc responsibilities as needed.

Berlin, Berlin, Germany

• Repeat and loyal customer care.• New customer development and acquisition.• Insurance and banking products sales.

Berlin, Germany

Berlin, Germany

Berlin, Germany

Bachelor Of Science - Bs, Insurance Management

Diploma, Leadership And Management

Certificate Iv, Leadership And Management

Master Professional Of Insurance, Sales Management

Bachelor Professional Of Insurance And Finance, Insurance And Finance