Managing various Govt. project on Security aspect. As a project manager I have to handle from project Delivery to clearance of payment including project completion support

Manage End User Service SLA and Service Delivery as defined by Vodafone. Taken care of Vendor management and People management. Monitoring EUS Security Compliance for PAN India.Major location is Kolkata, West Bengal, Odisha, Bihar & Jharkhand and Assam & NE.

• FMS Model – near about 200 manpower in this segment. Tracking of Replacement and Billing is the major part of monitoring.• SLA Model – another 200 manpower is involved in this model where my KRA is to manage any 2nd level escalation from WIPRO PM and continuous follow up with Channel Engagement team for any service improvement.• Outsourcing Model – purely outsourced manpower and monitoring and billing.For WIPRO and other accounts below are common involvements… Show more • FMS Model – near about 200 manpower in this segment. Tracking of Replacement and Billing is the major part of monitoring.• SLA Model – another 200 manpower is involved in this model where my KRA is to manage any 2nd level escalation from WIPRO PM and continuous follow up with Channel Engagement team for any service improvement.• Outsourcing Model – purely outsourced manpower and monitoring and billing.For WIPRO and other accounts below are common involvements 1. Controlling of Attrition2. Backup manpower arrangement to avoid billing loss.3. Periodic team meeting, team motivation4. Weekly PMs meeting regarding service issue5. Revision of salary and other benefits provisioning to engineers6. Execution and planning of short term projects7. Selection of manpower depends on demands and requirements8. Providing suggestion to PMs to overcome any crisis at site.9. Continuous suggestion for new cost effective model and better quality service to customer.10. Getting approval of bills from different clients in time due to proper service. Show less

Taking care of Bharti-IBM project for entire Northern India. My major responsibility was to manage manpower, minimize attrition, motivation, SLA management, customer meeting working as a medium with customer and Service Head.

Managed Bharti Airtel account as an Account manager on behalf of IBM.

Joined as a Helpdesk coordinator. But later promoted as a Desktop engineer and then a TL. Before left the company I had managed few small projects like Motorola, Keane India(currently Caritor), Sun Life(Canada). All three projects are on different deliverables and different kind of challange.

120 application need to support as this was GE SBI Credit card division. Monitor 24X7 those application and troubleshoot

In the year 2002 and just to monitor all links and accordingly report to concern team with link status like fatal failure or some minor issue.