Adjunct professor for leadership, operations, and management (LOM) program. Undergraduate and Graduate courses in Project Management, Operations Management, and Marketing

AY 16 - Adjunct professor for production and operations, and business policy.

Define tools and processes to support overall organizational excellence in program/project management and process definition.Transition Management - Drive TM principles and methodology across medium to large regional or global initiatives Training and Awareness Building - Lead and develop training materials to support Change and Transition and act as content provider for training materials related to transition management Communication - Develop the TM communication strategy and communication plan for specific initiatives to generate momentum, raise awareness and influence behaviors across the organization Align on best practices with other Transition Managers and stay abreast of external best practices through active participation in Global TM network, forums, etc Act as an internal consultant on transition management strategy/deliverables for regional or global strategic change initiatives

• Conduct project coordination, including responsibility charting, aligning strategy initiatives and goals, work breakdown, and work capture. Implemented robust change management plan to transition organizational unit with newly developed strategic direction, culture, and process efficiencies• Utilized ITIL approaches to establish workflows and processes to improve overall efficiency in the Security and Continuity of Operations department. Mitigated implementation costs by utilizing existing SharePoint, InfoPath, and other Microsoft technology. • Complete and coordinate annual budget and budget requirements. Maintain and reconcile payments register for multi-million dollar budget. Financial planning to ensure appropriate budget utilization. Coordinate with other departments to share or borrow funds as needed. • Work with essential business departments, including IT and Finance, to ensure that federal assigned essential functions and business critical processes are met under all conditions. Review, design, and test business process workflow for organizational departments to establish baseline for transition in business continuity plans.

• Manage supply and service purchasing for claim center. Request porposals from select vendors. Coordinate and mediate vender service contracts between finance, legal, and vendor. • Successfully completed multiple national level project / program initiatives• Worked with corporate level senior leadership to develop and implement key performance indicators and metrics for operations units countrywide. Engineered performance feedback and productivity tool. Led countrywide roll out team and designed training and delivery strategy. Organizational leader in feedback driven behavior modification strategies and approaches.• Monthly and quarterly validations of underlying financial controls for financial self assessment. Improved financial reporting results through effective communication and claim center training in financial controls. • Managed operations employees for a claim center with 6 sub-lines of business and 6 state venues, including remotely managing employees located in satellite offices. Improved overall quality, performance standards, productivity and claim center impact of the operations team through behavior management and process innovation strategies.