Jai Kumar Email & Phone Number

California, United States

San Francisco Bay Area

Executive role responsible for Tech and International Ops- Delivered business, technology and operational transformation to support New Channel partnerships- Lead International team of 75++ great people and coach managers and supervisors for increased success- Lead digital transformation and consolidation of multiple legacy auto industry platforms in a single global tool, with API and automation at the core.- Passionate in developing and pushing the limits of a Great Workplace- Assuring the best tools & technology to all employees, in any location, regardless of location, Visa or Citizenship status- Transitioned Worldwide organization to fully Cloud Based and secure distributed access, company grew headcount by 200% during the pandemic.Success Measured:- Facilitated with 3 Co-Founders, 300% revenue growth via Channel partners and M&A Integration from September 2021 - August 2022- Transitioned global ops to a pure global cloud infrastructure- My lean and awesome team delivers 99.7% uptime , when accounting for occasional vendor maintenance- Cheerleading People and Teams to Live Their Best Life, as kind, coaching leaderJumpcloud, Salesforce, GSuite, 8x8 (VCC), omegaEDI, Celigo and SpekIt

San Francisco Bay Area

- Established International teams and Coach People toward success- Responsible for 100%+ growth in International Ops headcount- Seeding and architect for digital transformation- Established a KPI and Great Workplace centric culture across the organization- Providing the best tools & technology to all employees, in any location, regardless of location, Visa or Citizenship status- Corporate development leadership and M&A integration for a Arizona rollup, with 3 Co-FoundersSuccess Measured:- Achieved 98%+ global uptime (my lean and awesome team delivers 99.7%, when including vendor maintenance)- Company achieved a 100% increase in revenue and stabilized financial performance, as a result of our people and partnersJumpcloud, Salesforce, GSuite, 8x8 (VCC), omegaEDI and SpekIt

San Jose, Ca

Business and Technology consulting- $5M Digital First Automotive Services company operating in limited US markets- Supported 3 co-founders to assess, recommend and troubleshoot HR, Financial and automotive industry specific business processes- Analyzed Financial and Operational performance- Lead international expansion for insurance processing- Company revenue increased by 80% during the period, due a variety of factors and operational excellence improvements Evaluated and optimized technology footprint across Salesforce, 8x8, Glassbiller, Gsuite and Dropbox, within a distributed group of Co-Founders, Part time consultants and vendors.

San Jose, California, United States

- Lead Salesforce Line of Business and Salesforce Partner activities- Generated $10M in Revenue across Salesforce Clouds through services for fast growth Silicon Valley companies- Grew the Line of Business over 6+ years, to over 100 professionals and established a continuous learning environment where 100s of certifications were attained by our team

San Francisco Bay Area

SFDC Practice ManagementScaling a CRM consulting practice for a Silicon Valley services company with 100+ enterprise customers and 400+ employees.- Enabling an open, trusted and continuous learning environment for global Salesforce.com SME's- Pre-sales and Delivery Management across several High-Tech publicly traded and Pre-IPO enterprise clients- Establishing Rapid Implementation frameworks and Solutions, utilizing customer development- Strengthening Partnerships with SFDC AE's and key SAAS AppExchange Partners- Architecting MVP's and POC's for Force.com applications- Leading Scrum, Agile and driving GoTo Market initiatives- Implementing a WW LMS platform for every team member to achieve & exceed personal career plan goals- Acquiring Leaders, Coaches and SME talent to support 100%+ YoY Revenue Growth- Closing in on a medium term goal of 10X revenue growth (Jan 2014 baseline); Led 780%+ revenue growth over past 20 months- WW P/L ownership for 50+ person team

San Jose, Ca

CRM Consulting Manager and SFDC Practice ManagementScaling a CRM (Salesforce.com and Oracle CRM on Demand) consulting practice for a Silicon Valley services company with 100+ enterprise customers and 250+ employees.- Leading a team of global Salesforce.com experts- Attained 400%+ revenue growth and increased team by 300%+- Ramping up Oracle on Demand capabilities - Defining new Service Offerings and Delivery models- Product Management of Solutions utilizing customer development- Establishing Professional Services Partnerships with Leading SAAS AppExchange Partners- Architecting MVP and POC's for custom Sales applications- Implementing Scrum, Agile and driving GoTo Market initiatives- Account mining and activating pre-sales discussions

Burbank, Ca

Salesforce Product Owner role @ Yahoo! Publicly traded ( NASDAQ-100 / S&P 500 ), Revenues > $5B with 800M+ unique monthly visitors.Product Owner in Scrum/Agile team which owns Global Partnerships platform for Business Development, M&A, Content Licensing, Search Alliance with MSFT, Right Media Exchange and WW Publisher CRM.Global Integration at scale with Media Libraries, Bing and Google Search Engines, Proprietary Advertising platforms, Oracle, Siebel and Analytic engines.Refactoring and migration of mission critical Siebel platform to Salesforce.com (Unlimited).

Hollywood, Ca

J2 Global | eFax | MyFax | eVoice | eReceptionist | Fusemail | KeepItSafeSolely Managed the Global Salesforce EE platform for a NASDAQ traded enterprise, with 11 Million+ customers spread across 40+ countries. - Engaged, architected and implemented multiple Cloud (SFDC) Transformation projects.- Implemented complex M&A Migrations and integrations, J2 has acquired ~40 cloud business across the world.- Specialized in SAAS and Tech sectors, J2 owns several leading online Fax, VoIP, Data Backup, Email Marketing products and a small CRM product.- Product Owner, BSA, Developer, Platform management and Administration roles.- Maintained feature backlogs, conducted bi-weekly global prioritization calls with stakeholders.AppExchange: DocuSign, Data.com, Surveys, Google Adwords/API, Eloqua, Conga, LivePerson and add'l managed packages.

San Francisco Bay Area

 PMP Certification, PMI - Member in Good Standing, Nov 2014 Cross Border Trade, Logistics and API platform for eCommerce Sellers, Palo Alto, CAo Co-Developed MVP for global eCommerce sellers to reach US Consumer & Wholesale Buyers o Customer Development & Lean Startup immersion program, Startup Monthly Accelerator (Concept selected for Program, Affiliated with Steve Blank - Stanford Business School Professor) Wearable Technology – Stealth Mobile Device Co., Sunnyvale, CA Consultant - Product Management, & Manufacturingo Facilitated Product & ID Definition, Engaged World's best Ideation Companies, Use Case & User Story Modeling, Market Research, Financial Modeling, Ideation Partnering, Prototype Planning, Value Curve & Buyer Experience Formulationo Developing Manufacturing Strategy, ODM Discovery, Negotiation & Supply Chain Partnerships Mobile & CE - Products, Payments & Monetization, Cupertino, CA Prototyped & Researched Emerging New Business Model (Social, Local and Crowd-driven)o MVP & Customer Development on a new consumer platform for mobile commerce and Brand Marketeerso Focus Areas: Millennial's + Everyone Else, Content Sales & Local redemption; Patent support documentation & GTM Planning

Beverly Hills, Ca / Shenzhen, China

Led new service launch and customer experience enhancement programs for large Regional Mobile Device manufacturer, VAS Provider and Retailer with $1B+ annual revenues and 750+ Retail Stores. Established R&D, Reverse Innovation lab to improve users’ mobility experience and test new services; identified target segments as mass affluent, early adopters, music lovers & youth; influenced retail redesign and expansion of category portfolio beyond handsets to lifestyle product experiences. Led creation, planning and implementation of SaaS-based Device App Store and Content service, incorporating entertainment & education libraries; service features included 3rd Party API support of Adobe AIR, Flash & Flash Lite, and simplified user experience for connecting CE devices. Organized nimble and sustainable supply chain by establishing relationships with South China and Taiwan based manufacturers for mobile/lifestyle accessories including Android tablet computers, Intel based netbooks, Bluetooth stereo headsets, Bluetooth speaker systems and accessories. Initiated, executed and tracked OEM licensing relationship and technical integration with Microsoft; identified CE devices to target; developed Go-To-Market roadmap. Designed and deployed retail touch screen kiosk network to create superior in-store consumer experience through innovative services; led store pilot and scaled to across flagship locations.○ Established viability of monetizing content in piracy dominated market; leveraged analysis to launch innovative model to improve customer engagement by redeploying media content.○ Technology features: WPF, WIN 7, .NET, HD Video, Advanced USB, SD & Mobile detection; Push analytics and content update engine via Amazon Cloud; low complexity/minimal downtime. ○ Services offered: Music, ring tones, wallpapers, subscription Value Added Services, Instant Photo Printing etc. delivering social media experiences.

Beverly Hills, Ca

Evaluated and supported M&A deals for strategic entertainment assets including Independent Film Soundstages, Theatrical Exhibition chains, technical services & digital distribution technologies; engaged with investment bankers and studios to launch licensing, mobile and distribution deals.  Jointly led regional integration and development of micro Blu-Ray physical media eco-system in partnership with VMedia Research, Panasonic and other studio libraries, distributors and retailers. Facilitated initiation, scoping, procurement and planning of multi-million dollar global program with UCLA School for Television, Film and Theater; showcasing Art, Media, Business & Film Premieres.

Los Angeles, Ca

(Sun Microsystems iForce Partner)Southern California -Managed software development team comprising offshore technical resources, leading multiple teams/projects with a team of 40+ engineers and captive KPO resources; sub-contracted voice processes with BPO vendors within the C3 (Certified Call Center partner program). Oversaw cost controls and achieved margin goals. Exited the business in an Acqui-hire transaction. Reinvested profits to build a software development, KPO, BPO facility in North India; Negotiated tax incentives, export licenses and created an innovation and learning based culture; Enabled great career opportunities for engineers, provided 24/6 free meals, pioneered extensive infrastructure for a great team of customer focused developers. Developed collaborative, physical & workflow architecture to offer clients rapid prototyping for cloud application development, reducing cross-continent bottlenecks in global development projects. Developed early cloud, SAAS enterprise platform for Call Centers and KPO’s, used proprietary technology as a strategic differentiator to bundle applications and labor services while serving teams distributed across US and India a single integrated instance (MySQL, J2EE, MySQL). Identified, validated and negotiated variable cost, seat rights of 40+ large India Call Centers / BPO’s on unique excess capacity model; tracked 200+ early BPO players to develop proprietary cost and bid model for sub-contracted services. Negotiated Sun iForce global partnership; created engagement model for SUN evangelists to promote CallShift’s disruptive J2EE, open source CRM platform utilizing Internet, Cloud and Cobalt servers. Initiated, planned & executed social network project; implemented SCRUM & Agile centric culture. Led relationships with mid-market Collection Agencies, leveraged IT to improve business processes.

Los Angeles, Ca

Co-Founded and implemented the Go To Market critical path and co-created leader in Public Broadband Services for Largest US Airports, at a time most consumers used dial-up ISP services Opened, formulated and leveraged pioneering Strategic relationships with HP, Deloitte Consulting and several strategic Partners; Implemented favorable risk sharing business models Managed operating, strategic planning, financial processes and key initiatives Motivated, participated and managed 8 person team to design, build and deploy solution in 6 month period

New Delhi & Mumbai, India

Mumbai & New Delhi, India -Owned and managed joint ventures for global holding company with multiple partners including Xerox, Continental AG, Alcatel, Olivetti, GBC, Motorola, Distacom. Led western region key accounts including top 10 Banks, Federal Reserve, Oil & Gas companies and top 100 Indian corporations; negotiated & resolved service problems for nationwide installations. Assisted CEO with corporate strategy including Joint Ventures and strategic planning initiatives. Developed and implemented turnaround for publicly traded, almost bankrupt, BFSI IT manufacturer and Systems Integrator; created 65% Book Value/Net Worth and restored brand value.

Southern California

Walt Disney & Co., MCA/Universal retail, Wells Fargo Bank and Sear’s Roebuck.

B.A.

Diploma