The primary engineering contact ensuring my customer's satisfaction with their Azure support. Driving cases to resolution for strategic customers.Duties:- Manage incident lifespan and push to complete them in a timely manner- Regularly conduct health checks to ensure customer satisfaction- Work with other resources on customer account (Account Managers, Solution Architects, etc) to ensure customer gets proper support

Manage and improve how internal Azure cloud infrastructure is monitored. Create custom applications to improve monitoring, update cloud level alerts with Application Insights, and mentor internal developers on cloud development concepts.Duties:- Maintain documentation on internal training and processes for teams within the company.- Develop custom solutions with .NET/PowerShell to empower internal teams to accomplish their goals.- Architect and implement CI/CD pipelines within Azure DevOps using YAML pipelines.- Monitor applications deployed to Azure IaaS and PaaS services using MS SQL Server Databases.- Advocate for improved software processes to other teams by using newer technologies like OpenTelemetry.- Maintained Azure infrastructure with automated tech using ARM/Bicep templates and Pulumi.Achievements:- Automated backup of Azure VM info and snapshots. This allowed the disaster recovery process to go from 100% manual effort taking hours, to being an automated process taking minutes.- Trained internal development teams on new cloud concepts to them. This increased code quality and reduced overall known bugs.

Lead team to develop a greenfield/cloud-native, Java Spring Boot application hosted in AWS for managing large data sets with application data was persisted to a Postgres database.Duties:- Mentored developers on the team with modern development practices.- Also maintained AWS Lambda Function microservices for miscellaneous functionality that did not need to be in the main application.- Documented app architecture and internal standards for development teams.Achievements:- Set template for app documentation so developers can get up to speed quickly on apps in development.

Architected and developed a next-gen Proof of Concept Azure IoT kiosk device.Duties:- Setup cloud infrastructure of Azure services and .NET Azure Functions. Developed initial UI was developed with C# Blazor WebAssembly.- Setup internal Wiki and continuously documented how application worked and architecture decisions.- Created the automated deployment and documented DevOps processes in Azure DevOps to make it easy for new co-workers to join the project and deploy new instances with a manual script or click of a button.Achievements:- Architected the initial Proof of Concept IoT application.- Setup documentation and deploy procedures for new developers to get up to speed quickly.

Team Lead over a mix of backend, front end, and full stack developers. Maintained a globally used .NET application that allowed users to manage local tennis events and tournaments.Duties:- Mentored junior developers and new team members.- Planned/Developed/Maintained features to a global ASP.NET Core web application hosted in Azure using Docker Containers and SQL Server Database managed with Entity Framework. Plus maintained internal services using C# Azure Functions.- Worked with Project Managers to plan out project work and timelines.Achievements:- Lead project that switched payment processor of the entire customer facing application to a different service. This later expanded to include Apple Pay and prepared the codebase to use Google Pay in the future.

Maintained customer facing full-stack .NET web applications and APIs. Lead developer on project to improve application performance and responsiveness.Duties:- Interacted with Microsoft SQL Server with Dapper and handwritten SQL statements.- Maintained internal on-prem .NET applications and services used by other teams within the organization.Achievements:- Led project to improve performance of applications. Improved throughput of main customer facing application by 300%.- Updated CI/CD processes to improve deployment time from 3 hours to under 30 minutes.

Provided development support for customers both on-site and remote on a wide range of software development topics depending on customer needs. Workshops, custom trainings, code reviews, and implementation support.Duties:- Ran trainings in different software development topics like Azure Cloud development, Xamarin mobile app development, ASP.NET Web Application/Web API development, cross platform development with .NET Core, and more.- Lead custom software development projects for customer applications deployed on-prem or to Azure.- Helped customers debug issues with their custom developed software involving hard to debug bugs and performance improvements.- Conducted code reviews of customer application code.- Consulted customers with using Microsoft TFS and Azure DevOps products like getting setup, along with conducting trainings in features like Continuous Integration/Continuous Deployment, Work Item Planning, and Testing.- Consulted customers with Azure Cloud Computing topics like software development trainings and general understanding workshops of working with Microsoft Azure cloud environment for IaaS and PaaS services.Achievements:- Migrated customers on-prem TFS to Cloud hosted Azure DevOps.- Worked with customers to plan future work that drove contract renewals.

- Developed distributed network applications for managing undersea Remotely Operated Vehicles (ROV) to control movement, manage diagnostic data, interface with lower-level embedded software, and manage recorded video.- Developed desktop applications with .NET technologies and WPF in an Agile and Test-Driven Development workflow.- Collaborated with other internal teams of Field Service engineers, Electrical Engineers, Mechanical Engineers, and other stake holders to ensure software fits the needs of the end users.

- Maintained/Created applications to receive data through HTTP/FTP/SOAP/REST protocols.- Maintained customer facing web applications Java/JavaScript/HTML/ASP.NET/Silverlight.- Maintained internal application to parse specific information from data in C++.- Maintained/Created SQL data tables/stored procedures/functions for various backend data.

- Quality Assurance testing for WebSphere Process Server.- Collaborated with developers to diagnose bugs found through testing.- Developed Java testing harness to automate manual regression testing.