Nicolás Cabral Email and Phone Number

Dynamic SAP Project Manager with a proven track record of delivering complex projects on time and within budget.Successfully led multiple SAP implementations and migrations, including a significant SuccessFactors separation and S/4HANA migration.Demonstrated expertise in project management, change management, business analysis, and stakeholder engagement.Passionate about leveraging SAP solutions to drive business efficiency and innovation.1: IT Project Manager - SuccessFactorsLeading a complex project to separate the Argentinian instance of SuccessFactors from the global platform. Responsible for managing project timelines, resources, and stakeholder communications. Collaborating with cross-functional teams to ensure a smooth transition and minimize disruption to business operations.#Project management #SuccessFactors #Change management #Business analysis #IT project management2: SAP Lift and Shift Project ManagerRole: Spearheaded a complex SAP system migration project for a major financial institution.Key responsibilities: Managed the end-to-end migration process, mitigated risks, and ensured minimal disruption to business operations during the transition.3: SAP Clean-Core Project ManagerRole: Contributed to a core systems enhancement project within a global e-commerce giant.Key responsibilities: Collaborated with cross-functional teams to optimize SAP systems, implemented process improvements, and delivered value-added solutions.4: SAP S/4HANA Migration Project ManagerRole: Led the migration track for a comprehensive S/4HANA implementation within a leading food and beverage conglomerate.Key responsibilities: Oversaw strategic migration planning, executed data migration processes, managed cross-functional teams, and ensured seamless transition to the new SAP platform.

In the GSK Cloud migration project, I led the team in migrating all applications and interfaces from on-premise servers to the cloud. The scope of work involved collaborating with vendors in the Latam region, focusing on tasks such as migrating 1- Payroll (C37 and C66 GL postings Interfaces), 2- EDI Orders (C83 Edi Outbound Invoices Interface), and 3- W&D (C21A, C76, C77, C74, C81, C89, C92A). My responsibilities encompassed managing the transition to the cloud for these critical applications and interfaces.

In initiating a new project at Alicorp, the focus was on duplicating their servers to align their databases (PRD&QAS / S4&CRM). In my capacity as the Project Manager, I coordinated the efforts of the Basis Consultant, BW TPM Consultant, C4C TPM Consultant, SD TPM Consultant, and CRM TPM Consultant. Our team assumed responsibility for re-establishing systems post-duplication, completing sanity checks across the S4-CRM-BW-C4C platforms.Key tasks included managing:1. Replication Objects2. Customer Hierarchy3. Customers4. Products5. Product Hierarchy6. Employees7. Activating VMC Containers8. Creating Master Data: CBP's (bulk loaded using templates), Plan Setup, Assortment, Funds, Target Groups.Our project culminated with an end-to-end assessment, including Promotion creation in TPM, subsequent releases, and evaluating their impact on S4 and BW reports

In charge of providing support on day to day operations, to several customers in industries such as Oil & Gas, Healthcare, Foods

As the Project Manager, my role encompassed ensuring the seamless functionality of connections between the GSK SAP System and the 3PL system post-disentanglement. I oversaw interfaces within Warehouse & Distribution, Supply Chain, and Sales and Distribution modules across distinct environments for the Consumer and Pharma segments. My responsibilities included guaranteeing optimal system integration to facilitate operational continuity and enhance efficiency within these critical business functions.

During this project, as the Functional Data Migration Lead, I successfully orchestrated the migration from SAP CRM 7.0 to S4CRM. In the absence of a standard SAP tool, we developed a bespoke program to replicate Service Orders, Complaints, Requests, and other crucial objects from SAP CRM 7.0 to S4CRM. This initiative aimed to enhance Customer Service processes and ensure compliance with regulatory standards.

In this role, I have been leading the Customer Management Area for an S/4HANA & ISU deployment at Grupo GEB - Calidda, one of the largest Utilities Groups in South America. Additionally, I have taken on the responsibility of coaching a junior consultant, imparting knowledge and guiding their development. Furthermore, I adeptly navigate and incorporate the new CRM features integrated within S4 Hana to optimize customer management processes and drive operational excellence.

For the Customer OSDE (Health Care), I assume the advising position in a SAP Insurance<-->SAP CRM Integration.Main task:Participate on the deployment of FIORI Apps for CRM (Leads, Opportunity, Accounts, etc)Took day to day requirements and converted into Functional Specifications to develop.

He was in charge of provide solutions for current unsolved requirements such us:• Territory management. Setting of rules of determination and design of territories based on customer sales process• Address Validation Service Activation on Customer Creation (Geocoding: Latitude & Longitude)• Design and enhancements of standard reports• Build and design of developed reports with external source of data.• SAP Cloud Platform connection with SAP C4C to allow API’s consume on C4C.• SCP Keystore of customer certificate• Business Role Configuration• Communication System and Communication Arrangement settings• Mapping Code List Management• FEED Management

He took a position as an onsite advisor to collaborate in the Roll out of SAP C4C, in COMASA (Comercial de Acero) a company specialist in production line integrated solutions, subsidiary of Aceros Arequipa CAASA, Peru's largest steel producer. Main tasks include:- Translation of market business into System functionalities- Reviewing the old implementation in order to recommend enhancements based on the new features released and to replace custom develop with standard functionalities.- In charge of design the Architecture integration between S/4HANA with C4C (Cloud for Customer) solution.- Defining the activities in regards to the Rolling out: Org. Model enhances, Material enhances for the new Org. Unit, Customer enhance.- In charge of assure the normal synchronization between both environments for customers, materials, pricing and sales orders (C4C-->S/4) via PI as an Integrator.

As a SAP C4C Consultant, he delivered an onsite Quality Review on SAESA, the biggest utilities company in the South Area of Chile. Project: EnlaC (Integration SAP ISU-SAP C4C- Legacy Systems)With the support of the Management and principal Business Process owners, he reviews:- Main Integration and Architecture documents - He tested process end to end in order to check connectivity and integrity of data- He revised the configuration made on C4C and also the enhancements and developments applied.- He prepared a complete report of 20 pages containing his Remarks and Observations, and also the advices about the findings.

In the role of W&D and O2C Stream Lead at GlaxoSmithKline (GSK) Pharma Industry, I assumed responsibility for managing the relationships with Logistic Providers (LSP in Argentina and 3PL in Uruguay) and leading a team tasked with developing Interfaces between SAP and WMS Systems.Key Achievements and Responsibilities:- Translated market business requirements into user requirements and system specifications, ensuring alignment among the Interfaces Team, market process owners, 3rd parties, and the SAP Implementation Team.- Led the mapping of WMS special features to the SAP Global template, including stock status, movement types, order types, and financial adjustments.- Conducted process mapping sessions with Subject Matter Experts to establish both as-is and to-be processes.- Documented system requirements and specifications, ensuring clear understanding by development teams and obtaining formal approval from all stakeholders.- Ensured timely delivery of the stream within SAP Deployment timelines while adhering to GSK standards, policies, and closing statements of work with logistic providers.- Coordinated stream delivery with third-party and market key users/process owners within SAP Deployment timelines.- Identified risks and issues proactively, contributing to test deliverables and execution with a focus on a Testing Risk-Based Approach involving Intermediate teams such as SAP PI, Middleware, O2C, and WHD Functional Consultants.This role allowed for strategic oversight and operational excellence in translating business needs into effective solutions, ensuring seamless communication across teams and successful delivery of stream initiatives within complex project timelines.

As a Principal Consultant, I played a pivotal role in designing the architecture and constructing the Business Blueprint Document for the "Boxes Delivery" project, a new business unit of a leading Oil & Gas company in Argentina. My key responsibilities encompassed:- Leveraging software expertise to align business requirements with CRM solutions, evaluating the business and system impacts.- Conducting comprehensive requirement and gap analysis.- Crafting functional design specifications to drive system development.- Performing system configuration to ensure optimal functionality.- Developing test scenarios that accurately reflect the project requirements, defining detailed test cases.- Offering functional solutions and specifications for the development of Enhancements, Integrations, and Conversions, particularly focusing on interfaces with non-SAP systems.This engagement allowed me to effectively contribute to the successful implementation of the project, ensuring alignment with business objectives and driving transformative outcomes for the organization.

As a senior consultant providing advisory in business process design and improvements applications to CRM tools users with integration with ERP systems. - I provide QA Services (Quality Assurance) for one the biggest deployment in the Region for OSDE (Health Care). Project CRM 360. - As a experienced trainer in SAP Solutions, I continue my development delivering other solutions training's as a facilitator.

During my tenure at Grundfos, I have led several impactful projects that have significantly influenced the company's achievements:1. Fair Pricing Project (Oct 2015 - Jun 2016): Spearheaded Vendavo integration in SAP CRM 7.0 EhP1, enhancing price transparency for key customers and enabling effective price monitoring, profit identification, and outlier detection. Successfully aligned pricing procedures between ECC and CRM to empower sellers in adjusting discounts as per market demands.2. Complaint Handling Roll Out for Grundfos Brazil (Oct 2013 - Jan 2014): Led the Marketing and Service implementation, enhancing data organization and visibility for managers. Introduced functionalities for creating Attributes, Segmentation, Marketing Campaigns, and Target Groups to manage customer complaints effectively.3. Grundfos Management A/S - CRM Application Specialist (May 2013 - Aug 2013): Implemented a Sales Solution, replacing the local CRM to streamline the Quotation to Cash process. Implemented Account Management, Quotation, Sales Order, and Activities features for Argentinian sellers.4. CRM Application Specialist (Jul 2012 - Apr 2013): Managed Egyptian configuration within the CRM Global team, focusing on Account and Order Management, Marketing Campaigns, and Opportunities. Emphasized seamless operations between CRM and ECC for effective business processes.These experiences have enabled me to drive innovation, enhance operational efficiency, and deliver successful project outcomes across various initiatives at Grundfos.

I delivered the Academy SAP Global Certification Program for SAP CRM 7.0 with very good feedback and for people currently working as a colleagues of me. Course Content: TCRM10 and TCRM20 Audience: SAP Consultants (SD, CRM, ABAP and PI Consultants)

As a CRM Consultant at Clarin, I led the development of a robust solution for Subscription and Loyalty Management processes, integrating SAP CRM 7.0 EHP 1 with SAP ECC 6.0 tailored for Media industry needs. My key focus was to enable seamless creation of Complaints in SAP CRM from subscription order documents, enhancing customer service and user satisfaction.Utilizing features like Transaction Launcher, SLA, Dispatching, Multilevel categorization, and Knowledge Articles, I optimized processes for customer subscriptions and loyalty. These strategic solutions improved operational efficiency, integrated systems seamlessly, and elevated overall customer satisfaction levels at Clarin. My role emphasized driving exceptional customer service experiences through effective CRM solutions.

I Delivered the introductory SAP CRM Course for consultants coming from other technologiesAudience: Siebel/Microsoft Dynamics Sr. Consultants. Course Content: TCRM10 and TCRM20

I delivered SAP CRM Introductory Course for the SD Consultants of Hewlet Packard Delivery Center based in San José, CO. Audience: SAP SD Senior Consultants Client. Course Content: TCRM10 and TCRM20

As a member of the SAP CRM Service team I've participated in the design and construction of the customer requested features for the first go-live of the local branches as well as for Roll Out of Subsidiaries abroad (Panama, U.S., Cayman Islands and Puerto Rico),Main features include: Service Request object: Multilevel Categorization Organizational Data Profiles Status, Profile Knowledge Articles Date Profile / SLA Design and construction of interface between document management system for Oracle UCM (Universal Content Management) and SAP CRM.

I led the testing activities with key users made in Bancolombia for the CRM Module.We successfully applied the Risk-based Testing Technique with great results.I used end-to-end processes to cover all the possible scenarios during the Test scripts construction.

I participate in gathering requirements for Serfinansa S.A.Compañía de Financiamiento Comercial) based onBarranquilla, CO.Then we did the construction of the business processes documentation generating several business processimprovements on the existing processes.I finally map the processes with functionality of SAP CRM 2007.I also designed Functional Specifications for interfaces between SAP CRM, SAP Banking and Legacy Systems.

Support in day to day operation under SAP CRM to customers in different Industries as Beverage, Sport Shops, Cinemas, Auto parts.Troubleshooting, enhancements and building functional specifications to ABAP team according to client requirements.

I participate in the definition of the documentation of business processes.From the Consultancy side I proposed a package of changes in the business.Mapping of processes with functionality of SAP CRM 2007.Design of Functional Specifications for interfaces between SAP CRM, R3 and Legacy systems.Business Document Design Blueprint deliverable containing the assessment, mapping and integration with other modules.End User Training SAP CRM Overview, Training course content: SAP CRM100 ContentEnd User Training ASAP Methodology, Training course content: ASAP Course Content

As a part of an International Team, I participated in the European implementation of SAP CRM 5.0 based on UK,but visiting Sales Offices of Madrid, Spain, Paris, France, Koblenz, Germany.I was in charge of customize and train the Sellers and Super users in Territory Management Feature an the use in Quotation and Sales Order Management. I also made Organizational Model design and customizing, Partner determination for Territory Management, Activity Management and Opportunity Management.I delivered End User Training, about the use and maintenance of Territory Management impact in Partner Determination and BI Integration.

I was part of the OTC (order to cash) configuration team, providing support for LAO (Latin America Operation), in the maintenance and implementation of SAP Best Practices, as well as supporting Key Users.

SD (Sales and Distribution) SAP Consultantant at IBM. Client : IRSA (Real State and Investing)

As a Lift Operator at Deer Valley Resort, a renowned ski destination in the US, I focused on ensuring guest safety and satisfaction during chairlift operations. My responsibilities entailed managing the load and unload processes, regulating speeds for guest boarding, and guiding visitors on the various slope options within the resort.In this role, my primary goal was to provide a smooth and enjoyable experience for guests, prioritizing their safety and comfort throughout their time on the lifts. By maintaining operational efficiency and effectively communicating slope information, I contributed to the resort's reputation for exceptional service and adherence to high safety standards in the ski industry.

At OSDE, I excelled in two key roles: as a SAP CRM Instructor and a Sales Representative, driving success through a dual focus on training and sales growth.As a SAP CRM Instructor, I played a crucial role in equipping the sales force team with the knowledge and skills needed to effectively utilize SAP CRM systems. Through tailored training sessions, I empowered team members to leverage CRM tools efficiently, enhancing sales processes and fostering improved customer engagement. By providing comprehensive instruction, I enabled the team to optimize CRM functionalities, ultimately driving business growth and enhancing customer relationships.In my prior position as a Sales Representative at Grupo OSDE, I actively engaged with clients, promoted products and services, and built strong client connections. Leveraging my expertise in sales techniques and product knowledge, I consistently met sales targets, identified new business prospects, and contributed to revenue growth for the company. My customer-focused approach and adept communication skills were key in understanding and fulfilling customer needs, thereby fostering lasting customer loyalty.Through my dual roles at OSDE, I successfully bridged instructional capabilities with sales expertise, effectively integrating technology and sales strategies to elevate business performance and elevate customer satisfaction levels across the organization.