Daniel Chacon Email & Phone Number

San Pedro, San Jose, Costa Rica

Salud Mental

UContact CCASS

Technical Support Senior Enginner

Splunk Admin, Win and *nix AdminAbility to take ownership of their issues, troubleshoot and resolve technical problems across a range of environmentsExceptional troubleshooting skills to establish the root cause of problems and form a solution or workaround.Excellent communication skills to effectively manage the customer relationshipAbility to closely with the Product Management and Development teams and engage with other internal resources to champion product concerns and… Show more Splunk Admin, Win and *nix AdminAbility to take ownership of their issues, troubleshoot and resolve technical problems across a range of environmentsExceptional troubleshooting skills to establish the root cause of problems and form a solution or workaround.Excellent communication skills to effectively manage the customer relationshipAbility to closely with the Product Management and Development teams and engage with other internal resources to champion product concerns and enhancementsMust be able to work in a fast paced work-environment and support a product on the Agile Development Life-Cycle, with frequent product releases and regular maintenance updatesMust have the ability to shift gears and focus is essential when supporting a product like SplunkMust also provide documentation content and participate in online forum support for real-time questions from Splunk users Show less

Costa Rica

Orion Global Managed Services Contractor - Senior Technical Support EngineerSignifi Solutions Inc. Contractor - Senior Technical Implement Engineer CresTech Software SystemsContractor - Senior Technical Support Engineer

- Responsible for operation and maintenance of different A&S telecom Linux based platforms , such as online charging system (OCS), service delivery platform (SDP), short message service center (SMSC), fraud management system (FMS), provision system and others.- Work with different Linux OS such as SUSE and RHEL, Oracle databases and SMDB memory databases, VCS clustering software, VXVM/LVM logical volume managers, Huawei Fusion Sphere virtualization solution.- Work with different… Show more - Responsible for operation and maintenance of different A&S telecom Linux based platforms , such as online charging system (OCS), service delivery platform (SDP), short message service center (SMSC), fraud management system (FMS), provision system and others.- Work with different Linux OS such as SUSE and RHEL, Oracle databases and SMDB memory databases, VCS clustering software, VXVM/LVM logical volume managers, Huawei Fusion Sphere virtualization solution.- Work with different Hardware such as Huawei Blade Servers, HP and Dell servers, Huawei Storage, F5 Load Balancer.- Perform software installation and commissioning of different applications and solutions.- Delivered Fusion Sphere based virtual desktop infrastructure (VDI) projects, including UNA and ICE VDI proof of concept.- Deliver project engineering process, including hardware and software implementation, integration and acceptance.- Work with several protocols used on telecommunications for A&S, including Diameter, WebService, SNMP, SMTP, NTP, SMPP, CAP, MAP and others.- Responsible for handling technical cases on a ticket system and keep track of these problems during the whole resolving process.- Responsible for preventive maintenance, executing precautions, early warnings, and health checks. Show less

Interactive Application Security Testing-Static Application Security Testing-Dynamic Application Security Testing-Real Time Analytical Processing

Remote From Cr: Toronto, Canada

Take responsibility for post-sales customer support, including the management of defect entry, tracking, and escalation. Provide backup support for remote Sales Engineers, Communication was critical for the development and operation customer advocate to relaying the thoughts and comments from customers. • Technical background with a strong understanding of networking (IP technologies) • Experience with the installation, configuration, and operation of network equipment • Excellent… Show more Take responsibility for post-sales customer support, including the management of defect entry, tracking, and escalation. Provide backup support for remote Sales Engineers, Communication was critical for the development and operation customer advocate to relaying the thoughts and comments from customers. • Technical background with a strong understanding of networking (IP technologies) • Experience with the installation, configuration, and operation of network equipment • Excellent troubleshooting, investigative, and communications skills • Experience with programming and scripting, SQL databases, network traffic monitoring, and firewall technologies • Experience in a technical product lab setting and operational network environment• Development projects, management new upgrades, features and maintenance activities • Day-to-day support and disaster on physical and virtualized infrastructure.• Root-cause analyses for critical incidents. Show less

Jamaica

Deliver to our customers and partners, components or configuration of our platform to allow them to monitor and control their network traffic through the application of policy.• Develop new policies, customize deployed policies, create new measurements, add new use-cases• Perform integration and functionality testing of new products and solutions in customer Lab• Recommend configuration changes and assist with implementations• Work within customers change management and… Show more Deliver to our customers and partners, components or configuration of our platform to allow them to monitor and control their network traffic through the application of policy.• Develop new policies, customize deployed policies, create new measurements, add new use-cases• Perform integration and functionality testing of new products and solutions in customer Lab• Recommend configuration changes and assist with implementations• Work within customers change management and maintenance window guidelines• Maintain documentation for projects to keep the documentation up to date• Assist with communication, consultation, coordination, escalation, and leadership to address cases with Sandvine Customer Support• Advocate between customer operations personnel and Sandvine Team• Provide knowledge transfer to customer Show less

Sandvine Inc. (Outsourcing)Responsible for developing and testing the Network Policy Control solutions which includes Traffic Management, Usage Management and Business Analytics.• Some of the activities includes:o Designing solution acceptance test plans, including the validation with the customers (on-site and remotely).o Successful planning and implementation of deployments.o Participation in the entire project lifecycle, including the handover to… Show more Sandvine Inc. (Outsourcing)Responsible for developing and testing the Network Policy Control solutions which includes Traffic Management, Usage Management and Business Analytics.• Some of the activities includes:o Designing solution acceptance test plans, including the validation with the customers (on-site and remotely).o Successful planning and implementation of deployments.o Participation in the entire project lifecycle, including the handover to Support/Operations.o Developing custom integration software with customer and/or partner backend systems (provisioning, policy enforcement) and network systems that communicate with Sandvine elements. • Technical skills includes:o Creating custom solutions for major accounts around the world, both wireless and wirelineo Implement the architecture, design, and overall technical oversight of projectso Supervise the deliver and test the final solutiono Integrate in both interfaces Gx and Gy (PCRF or OCS elements) with DPI interfaceso Implement custom solutions for traffic management and differentiated charging plans based on services Show less

Teacher and Researcher

Master'S Degree, Project Management

Bachelor'S Degree, Computer Science