Daniel Chacon Email & Phone Number

San Pedro, San Jose, Costa Rica

Salud Mental

UContact CCASS

Technical Support Senior Enginner

Splunk Admin, Win and *nix AdminAbility to take ownership of their issues, troubleshoot and resolve technical problems across a range of environmentsExceptional troubleshooting skills to establish the root cause of problems and form a solution or workaround.Excellent communication skills to effectively manage the customer relationshipAbility to closely.

Costa Rica

Orion Global Managed Services Contractor - Senior Technical Support EngineerSignifi Solutions Inc. Contractor - Senior Technical Implement Engineer CresTech Software SystemsContractor - Senior Technical Support Engineer

- Responsible for operation and maintenance of different A&S telecom Linux based platforms, such as online charging system (OCS), service delivery platform (SDP), short message service center (SMSC), fraud management system (FMS), provision system and others.- Work with different Linux OS such as SUSE and RHEL, Oracle databases and SMDB memory databases.

Interactive Application Security Testing-Static Application Security Testing-Dynamic Application Security Testing-Real Time Analytical Processing

Remote From CR: Toronto, Canada

• Take responsibility for post-sales customer support, including the management of defect entry, tracking, and escalation. Provide backup support for remote Sales Engineers, Communication was critical for the development.
• Technical background with a strong understanding of networking (IP technologies)
• Experience with the installation, configuration, and operation of network equipment
• Excellent… Show more Take responsibility for post-sales customer support, including the management of defect entry, tracking, and escalation. Provide backup support for remote Sales Engineers, Communication was.
• Excellent troubleshooting, investigative, and communications skills
• Experience with programming and scripting, SQL databases, network traffic monitoring, and firewall technologies

Jamaica

• Deliver to our customers and partners, components or configuration of our platform to allow them to monitor and control their network traffic through the application of policy.
• Develop new policies, customize deployed policies, create new measurements, add new use-cases
• Perform integration and functionality testing of new products and solutions in customer Lab
• Recommend configuration changes and assist with implementations
• Work within customers change management and… Show more Deliver to our customers and partners, components or configuration of our platform to allow them to monitor and control their network traffic through the.
• Work within customers change management and maintenance window guidelines

• Sandvine Inc. (Outsourcing)Responsible for developing and testing the Network Policy Control solutions which includes Traffic Management, Usage Management and Business Analytics.
• Some of the activities includes:o Designing solution acceptance test plans, including the validation with the customers (on-site and remotely).o Successful planning and implementation of deployments.o Participation in.
• Some of the activities includes:o Designing solution acceptance test plans, including the validation with the customers (on-site and remotely).o Successful planning and implementation of deployments.o Participation in.
• Technical skills includes:o Creating custom solutions for major accounts around the world, both wireless and wirelineo Implement the architecture, design, and overall technical oversight of projectso Supervise the.

Teacher and Researcher

Master'S Degree, Project Management

Bachelor'S Degree, Computer Science