Anastasia Prozorova Email & Phone Number

Montreal, Quebec, Canada

• Provide 2nd tier support for production services & act as a liaison between Business Subject Matter Experts and other technical teams: ServiceNow, Microsoft Office Admin Center, PowerShell ISE• Test & implement enhancements of existing systems: Documentum by OpenText October 17, 2022 – Present• Analyze, design, and configure collaboration solutions to support the user needs: SharePoint, ShareGate, Power Automate• Create and maintain application documentation, Knowledge… Show more • Provide 2nd tier support for production services & act as a liaison between Business Subject Matter Experts and other technical teams: ServiceNow, Microsoft Office Admin Center, PowerShell ISE• Test & implement enhancements of existing systems: Documentum by OpenText October 17, 2022 – Present• Analyze, design, and configure collaboration solutions to support the user needs: SharePoint, ShareGate, Power Automate• Create and maintain application documentation, Knowledge Base Articles and training materials: McGill IT Knowledge Base, Confluence, Microsoft Office Apps• Animate weekly SharePoint & Planner training sessions• Provide daily on-demand User Q&A sessions: Microsoft Bookings, Forms, OneDrive, OneNote, Outlook, Planner, Power Automate, SharePoint, Teams Show less

Montreal, Quebec, Canada

• Analyze and resolve data anomalies: Excel PowerPivot, Cubes, Pivot Tables, Formulas• Pull and cross-reference data from different data sources: PowerBI, Tableau, Argus, VMS• Import large data sets into an investment management platform and produce financial reports & pipelines for various stakeholders• Manage SharePoint sites and migrate internal documentation to the cloud while respecting the new document repository architecture and metadata requirements:… Show more • Analyze and resolve data anomalies: Excel PowerPivot, Cubes, Pivot Tables, Formulas• Pull and cross-reference data from different data sources: PowerBI, Tableau, Argus, VMS• Import large data sets into an investment management platform and produce financial reports & pipelines for various stakeholders• Manage SharePoint sites and migrate internal documentation to the cloud while respecting the new document repository architecture and metadata requirements: ShareGate, SharePoint• Participate in daily Scrums and bi-weekly Sprints with the IT department: Agile Software Development• Train the users of the new investments management system and help produce and update the User Guide Show less

Ville Saint-Laurent

• Prepare lists of new products for upload to website (data normalization and transformation): Excel templates, Notepad++, Regex, HTML, CSS• Help resolve data integration issues: mySQL via Navicat• Resolve Customer Service tickets: Jira• Program macros and shortcuts:Logitech G13 Gaming Keyboard• Update internal wiki pages: Confluence

Montreal, Canada Area

• Resolve fundraising data inconsistency issues:Opal database, eCRM Luminate, Salesforce, Great Plains, Excel• Produce reports, lists, email groups and run queries for various fundraising events:eCRM Luminate, mySQL, Excel• Participate in User Acceptance Testing: Salesforce• Document existing business processes and lessons learned to help establish best practices: SharePoint, Word, PowerPoint, OneNote, Excel• Configure Teamraisers and help personalize… Show more • Resolve fundraising data inconsistency issues:Opal database, eCRM Luminate, Salesforce, Great Plains, Excel• Produce reports, lists, email groups and run queries for various fundraising events:eCRM Luminate, mySQL, Excel• Participate in User Acceptance Testing: Salesforce• Document existing business processes and lessons learned to help establish best practices: SharePoint, Word, PowerPoint, OneNote, Excel• Configure Teamraisers and help personalize Team and Donor web pages: eCRM Luminate, HTML, CSS, Photoshop• Provide customer service with regards to tax receipt adjustments requests over the phone and by email: Adobe Acrobat Pro, Outlook• Participate in major fundraising events: registrations, accounting, sales, customer service Show less

Montreal, Canada Area

• Digitize group benefits claims and other supporting documents: Ricoh scanner and fax• Classify and index the scanned documents respecting the SLAs (Service Level Agreements)• Share the documents with the appropriate departments: Ultera

Montreal, Canada

• Merchandise products• Provide excellent customer service: storytelling• Assist customers with information retrieval and order placement requests: Apple Indigo app

Montreal, Canada Area

• Create and manage patron accounts• Help retrieve information• Help organize various library events

Montreal, Canada Area

• Document business processes• Shadow employees in various roles:Web Development & Design, Database Management, Marketing, Accounting, Customer Service

Montreal, Canada Area

• Human resource management: interviews, training, weekly schedule & pay• Inventory control• Cash balance control• Documentation, forms, and templates creation: Word, Excel, Outlook• Customer service & catering for special events like the Alouettes

Ramenskoe, Moscow Region, Russia

- Prof. Pogonina, Vera Y. - Playing piano with the local orchestra and signers

Ramenskoye, Moscow Region, Russia

Master Of Library & Information Studies (Mlis), Knowledge Management

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Diploma, Internet Business Technology

Certificate In Software Development, Information Technology

Bachelor Of Arts, Art History, Communication Studies, Linguistics

Art History, Communication Studies, Linguistics, Software Development, Internet Business Technology, Library and Information Studies.