Mayank Sharma Email & Phone Number

Auckland, NZ

Auckland, New Zealand

Building sustainable and scalable solutions and processes for the implementation team to ensure customer success through the onboarding cycle.

Auckland, New Zealand

• IMPLEMENTATION TEAM LEAD/PROJECT PORTFOLIO MANAGER
• Managing a wider team of Implementation Specialists to help new customer onboard with the product.
• Successfully overseeing and managing a portfolio of 100+ projects monthly to ensure that they complete within the timeline and with highest standards of quality.
• Working with large enterprise customer s with annual subscription of $100k+ to help them use the platform at its highest potential
• Helping enterprise customers integrate their large complex workflows into Cin7
• Managing a project portfolio and ensuring that the project velocities are maintained towards success

Auckland, New Zealand

• Handling a team of Integration specialists to implement various ecommerce, B2B and 3PL integrations for our large customers
• Working with big box retailers such as Walmart, Target, Amazon, Coles, Rebel Sports etc to gather technical requirements and documents for EDI connections.
• Working with large 3PL providers such as Mainfreight, DHL, Rakuten, Waikiki, Expeditors etc to gather technical requirements and documents for 3PL connections.
• Manage escalations, investigate root cause for issue and provide feedback on service/product improvement and team performance.
• Make strategical decisions to control and bring down the backlog and improve the overall response time
• Plan team structure and size using data analytic for better distribution of workload

Auckland, New Zealand

• Managing customer requests and tickets for their EDI/3PL integrations
• Configuring and setting customer integrations to help their business grow with big chain retailers.
• Managing high volume of calls and customer configurations.
• Troubleshooting the technical documents sent via EDI to retailers as well as warehouses
• Helping the team members with new processes to identify bugs in the integrations and reporting to the engineering team for resolution
• Training new team members to grasp the technical knowledge for EDI/3PL

Auckland, New Zealand

• Z Energy supplies fuel to retail customers and large commercial customers like airlines, trucking companies, mines, shipping companies and vehicle fleet operators.Key Responsibilities at CBD Energy
• Provide extraordinary and efficient customer service and adapting to deal with challenging customers. Working with Site Team Members, Site Managers and Operations Manager relentlessly to improve ways for customer.
• Find ways to improve processes for the benefit of both team and customers.
• Conduct Merchandising checks including ensuring that safety standards are continually met and maintained.
• Conduct customer feedbacks to improve the services provided.
• Managing sales reconciliation and basic admin responsibilities

Auckland, New Zealand

ACS Lawyers are South Auckland based boutique law practice specialising in the areas of Property, Commercial, Immigration and Litigation.Responsibilities included:- Setup Hardwares- Install O365 and conduct user training- Setup Emails- Setup LAN

• LimeTray is desktop-based application startup helping restaurants market, engage and sell to more customers online. They provide an end-to-end marketing and technology solutions such as cloud-based Point-of-Sale and.
• Strategically addressing customer needs and creating a positive customer experience
• Provide tier 1 and tier 2 technical support
• Remotely installing and configuring the POS application at client’s system
• Configuring the application with client’s database
• Integrating the application with other third-party applications to automate the process

Graduate Diploma, Data Modeling/Warehousing And Database Administration, A++

Activities and Societies: Student Representative Peer Student Tutor Data Modelling and SQL | Database Systems | Project Management |.

Bachelor'S Degree, English Language And Literature, General

Cbse Xii Board, Science With Computer Science

Physics | Chemistry | Maths | Computer Science

Cbse X Board, Science With Computer Sciences