Nicky Lu Email & Phone Number

Singapore

台灣 臺北市

Accomplishments• Managed Taiwan office renovation in Feb 2023.• Set up operational policy in March 2023.• Coordinated annual kickoff meeting in 2023.• Planned and executed marketing activities, mainly Taipei Game Show(TGS).Job Details• Responsible for Taiwan branch office establishment, including recruitment, office setup and renovation, vendor management and business development.• Internal communication local point with headquarter on overall Taiwan marketing strategies, business operation and budget execution.• Engage with external partners and service providers to raise company brand awareness.• Establish and implement internal processes to ensure smooth day-to-day operation.

Taipei

Accomplishments• Set up e-scooter billing system, including customer relationship management (CRM), point of sales (POS) in Aug 2019.• Planned and successfully achieved partnership with Goshare to expand in Tainan in June 2020.• Managed Taipei office relocation project and saved 15% of the budget in June 2020.• Streamlined and improved the procedure of applying electronic scooters subsidies from government in Oct 2019.• Coordinated all worldwide interviews for CEO, mainly Wall Street Journal in Nov 2021.• Planned and executed CROXERA internet of vehicle (IoV) Alliance seminar in Mar 2022.Job Details• Create selling standard operation procedure (SOP) and documents for channels and e-scooter stores.• Plan and coordinate administrative processes and systems to support the sales function.• Responsible for the process for applying electronic scooter subsidies.• Organize internet of things (IoT) seminars and maintain media relationship.• Manage and coordinate for CROXERA IoV Alliance.• Responsible for providing secretarial and administrative support for CEO.• Assist the CEO priorities tasks and manage their time effectively. • Maintain a high level of confidentiality regarding sensitive information and discussions, including non-disclosure agreement (NDA), memorandum of understanding (MOU).• Oversee office renovation and support all administrative duties in the office.

Taipei, Taipei City, Taiwan

• Accountable for operation resource planning and service backlog management.• Collaborate with different internal and external stakeholders & departments to ensure project and service delivery is smooth to meet customer expectation and satisfaction.• Design and create plans of action for the various stages of the customer service process.

Taiwan

Accomplishments• Won key account in 1st year, with 20% sales order increased, mainly CHT, Fintech account.• Rebranded company website, eDM format, brochures, and more.• Improved eDM click through rate from 10% to 15% in July 2010.• Won FY10 Training Service Top Performance Employee Award.• Established CRM system to increase 20% backlog delivery in 2011.• Represented country to attend FY12 kickoff meeting to share Taiwan marketing results.• Managed office renovation in Aug 2016.Job Details• Plan annual marketing budget and activities according to strategy.• Maintain company branding and implement marketing plans such as website, social community, and more.• Coordinate internal functions and external partners to achieve marketing targets.• Generate product programs, incentives, and promotions for resellers.• Maintain relationship with business partners, resellers, vendors, and media.• Maintain membership and student database to deliver eDM.• Organize press release and provide marketing materials, such as sales kits, brochure, training kits.• Generate monthly financial reports to analyze profits.• Lead a team of three for sales operation and training service delivery.• Coordinate overseas partners and customers to consolidate resources.• Manage key customers and delivery service.

Los Angeles

Job Details •Maintain customer and federal government organizations relationships.•Organize business sales, such as register corporate, seller's permit, and apply for trademark.•Responsible for providing secretarial and administrative support for Certified Public Accountant (CPA).•Oversee all administrative duties in the office.•Generate sales pipelines and report to CPA.•Answer normal tax questions and get updated with related government organizations such asInternal Revenue Service (IRS), Secretary of State (SOS), Employment Development Department (EDD).

Taiwan

Accomplishments• Represented sales and won two government bids in 2005.• Achieved 150% sales team target and revenue delivery in 2005.Job Details• Managed SAP (ERP system), creating sales orders, delivering service, and issuing invoice.• Coordinate with internal department to fulfill projects, such as contract negotiation, service delivery. • Oversee sales pipeline and forecast and generate sales reports.• Responsible for providing secretarial and administrative support for sales head.• Consolidate project and solution teams as a coordinator, such as bidding a project.• Support marketing plans and events.

Taiwan

Accomplishments• Achieved 180% sales team goals and revenue delivery in 2003.• Managed Taiwan office moving project in Aug 2002.Job Details• Develop annual marketing budget and activities according to strategy.• Manage press release and marketing materials to achieve marketing goals.• Assist visitors with travel arrangements such as air tickets and accommodation.• Oversee sales pipeline and forecast and generate sales reports to country manager.• Manage channel booking system and provide authorized documents.• Manage inventory and coordinate logistics team in USA, including return machine authorization (RMA).• Responsible for providing secretarial and administrative support for Taiwan country manager.

Master Of Business Administration (Mba), Mba

Bachelors, Business Administration