Pronoy Dey Email and Phone Number

Held a pivotal role in managing enterprise-level programs, initiatives, and digital learning strategies. This encompassed overseeing the entire digital learning spectrum within the organization. Collaborated closely with various businesses to assess their unique learning needs and designed customized strategies for employee development and growth. These strategies were tailored to address specific organizational goals. I have also designed HR processes aligning towards the talent management spectrum. With a background in technology, I bring expertise in leveraging the latest technologies to drive impactful HR interventions.

Acted as a dedicated learning consultant, specializing in soft skills and behavioral development. Worked closely with businesses to understand and address their soft skills requirements, ensuring the creation of a compatible and capable workforce. Led, executed and managed compliance training programs for R&D Unit across India, overseeing the evaluation of programs and tracking completions. Collaborated with cross-functional teams and effectively managed stakeholders, driving the compliance training process to achieve organizational goals.

Acted as a trusted consultant for Business Unit (BU) heads, providing invaluable training support for both new hires and seasoned software engineers spanning various teams within the Bangalore center. Played a key role in advancing organizational goals by crafting a comprehensive Learning and Development (L&D) yearly strategy. This strategy ensured the continuous growth and development of the workforce.Spearheaded the Global Technical Learning Process, fostering self-paced learning across the organization. This initiative empowered team members to enhance their skills and knowledge at their own pace. Implemented an efficient process for identifying learning needs and shaping tailored learning processes and curricula to enhance performance during sprint cycles.Dedicatedly worked on elevating the focus on all four aspects of learning, including Education, Exposure, Environment, and Experience. Achieved this by organizing workshops and tech talks to foster a dynamic and enriching learning environment.

Spearheaded the establishment of the initial Learning and Development framework within the Practo Operations team. This strategic initiative resulted in a notable increase in Customer Satisfaction (CSAT) and a reduction in Resolution Time, positively impacting overall team performance. Collaborated with managers and leaders to identify learning needs and craft tailored curricula aimed at enhancing knowledge and performance. This effort significantly contributed to the professional growth of the workforce.Led a team of Subject Matter Experts (SMEs) in building content and training processes from the ground up. This initiative played a pivotal role in nurturing a highly skilled workforce, enabling the team to deliver outstanding performance. Enhanced the soft skills of support functions by creating and implementing a comprehensive soft skills training curriculum. This contributed to the development of a well-rounded and customer-centric team.Leveraged quality data to analyse team performance and design data-driven learning solutions for various departments, ensuring that learning initiatives were aligned with organizational goals.

Pioneered the establishment of the inaugural offshore operations team in India, catering to Singapore Customers. This initiative led to improved customer satisfaction and adherence to Service Level Agreements (SLAs).Designed and managed the Data Import Process for both India and International operations, ensuring seamless data migration from legacy systems to Practo software. This critical function played a key role in streamlining operations.Demonstrated leadership skills by serving as a team lead on a rotational basis, contributing to team cohesion and performance. Fostered robust relationships with Practo customers utilizing Practo healthcare products. Provided product training and assisted in their onboarding, enhancing customer engagement and product adoption.

Provided technical support to IBM clients who relied on IBM infrastructure to enhance their business operations.Played a key role in team development by training new hires on processes and tools, contributing to the formation of a proficient and efficient team.Actively participated in exceeding our technical resolution Service Level Agreements (SLAs), demonstrating a commitment to delivering timely and effective support to our clients.