Customer Success Specialist
Current
Mar 2024 - Present
AeroLeads people directory · profile
Jonathan Ko Email & Phone Number
Customer Success Specialist
at
Summit Group
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Specialist
Location
Elkridge, Maryland, United States
Company size
Who is Jonathan Ko? Overview
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Quick answer
Jonathan Ko is listed as Customer Success Specialist at Summit Group, a with 127 employees, based in Elkridge, Maryland, United States. AeroLeads shows a matched LinkedIn profile for Jonathan Ko.
Jonathan Ko previously worked as Technical Partner Solutions Manager at Lotame and Technical Account Manager at Lotame. Jonathan Ko studied at Streetwise Partners.
Company email context
Email format at Summit Group
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Summit Group
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Profile bio
About Jonathan Ko
With over eight years of experience in the software-as-a-service (SaaS) field, I have developed a strong expertise in the technical aspects of the online advertising industry, especially in the area of universal advertising IDs. As a Technical Partner Solutions Manager at Lotame, I led the implementation, troubleshooting, and growth of their flagship product, the Panorama ID, which is a privacy-compliant and cookieless solution for publishers and advertisers.I worked closely with Lotame's product team, engineering team, and advertising partners to ensure the optimal performance and reach of the Panorama ID. I used various tools and methods, such as Javascript, mySQL, AWS Athena, and Microsoft Power Query, to analyze millions of data points and identify trends, issues, and opportunities. I also communicated effectively with internal and external stakeholders, presenting solutions, training customers and employees, and driving prioritization of business needs. My goal was to empower customers with the best-in-class technology and service, and to contribute to the innovation and evolution of the online advertising ecosystem.
Current workplace
Jonathan Ko's current company
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Summit Group
4 roles
Jonathan Ko work experience
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Technical Partner Solutions Manager
Lotame is a Software-as-a-Service AdTech Company. I was both a primary point of contact for products and an analyst. I took the lead to implement, troubleshoot, and analyze data from company products. This includes but is not limited to utilizing mySQL, Microsoft Excel's power queries, and AWS Athena queries to analyze millions of data points and checking the implementation of Javascript tags and other code directly on websites. Through the analyses I would lead our team to triage any troubling trends or confirm successful deployment of engineering changes.I worked with the Product Team to ensure that our products were implemented and firing properly as well as analyzed data.
Oct 2021 - Jun 2023
Technical Account Manager
As a Technical Account Manager, I was the primary technical point of contact for our clients. I’ve effortlessly lead 50+ clients to onboard data into the platform, implement new products, and troubleshoot. We utilized Salesforce tickets to engage with our customers and used Jira tickets with our engineering team. I worked with the client operations team and the client success team to ensure that our customer account setup was planned properly and executed smoothly.I would lead weekly calls with our clients to make sure they were fully engaged and satisfied with the platform. It was our role to assess issues and drive prioritization of business needs for our customers.
Jun 2015 - Jan 2022
Resident Assistant
Aug 2011 - May 2015
Team & coworkers
Colleagues at Summit Group
Other employees you can reach at summitmg.com. View company contacts for 127 employees →
TH
Tanya Hensgen
Colleague at Summit GroupKalispell, Montana, United States
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PS
Pieter Schumacher
Colleague at Summit GroupCharleston County, South Carolina, United States
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TG
Tracey Gaskin
Colleague at Summit GroupAtlanta, Georgia, United States
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RB
Rebecca Bierman
Colleague at Summit GroupAtlanta Metropolitan Area, United States
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BR
Beverly Rehor
Colleague at Summit GroupItasca, Illinois, United States
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CN
Cori Noland
Colleague at Summit GroupBel Air, Maryland, United States
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PP
Patricia Pedersen
Colleague at Summit GroupWest Dundee, Illinois, United States
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BD
Brandi Decovsky
Colleague at Summit GroupAtlanta, Georgia, United States
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CB
Cynthia Bailey
Colleague at Summit GroupGreater Chicago Area, United States
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JP
Joanne Police
Colleague at Summit GroupHanover Park, Illinois, United States
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Tanya Hensgen
Colleague at Summit GroupKalispell, Montana, United States
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PS
Pieter Schumacher
Colleague at Summit GroupCharleston County, South Carolina, United States
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TG
Tracey Gaskin
Colleague at Summit GroupAtlanta, Georgia, United States
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RB
Rebecca Bierman
Colleague at Summit GroupAtlanta Metropolitan Area, United States
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BR
Beverly Rehor
Colleague at Summit GroupItasca, Illinois, United States
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CN
Cori Noland
Colleague at Summit GroupBel Air, Maryland, United States
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PP
Patricia Pedersen
Colleague at Summit GroupWest Dundee, Illinois, United States
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BD
Brandi Decovsky
Colleague at Summit GroupAtlanta, Georgia, United States
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CB
Cynthia Bailey
Colleague at Summit GroupGreater Chicago Area, United States
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JP
Joanne Police
Colleague at Summit GroupHanover Park, Illinois, United States
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2 education records
Jonathan Ko education
Education record
Streetwise Partners
Bachelor’S Degree, Management Information Systems, General
FAQ
Frequently asked questions about Jonathan Ko
Quick answers generated from the profile data available on this page.
What company does Jonathan Ko work for?
Jonathan Ko works for Summit Group.
What is Jonathan Ko's role at Summit Group?
Jonathan Ko is listed as Customer Success Specialist at Summit Group.
Where is Jonathan Ko based?
Jonathan Ko is based in Elkridge, Maryland, United States while working with Summit Group.
What companies has Jonathan Ko worked for?
Jonathan Ko has worked for Summit Group, Lotame, and Residential Life At University Of Maryland Baltimore County.
Who are Jonathan Ko's colleagues at Summit Group?
Jonathan Ko's colleagues at Summit Group include Tanya Hensgen, Pieter Schumacher, Tracey Gaskin, Rebecca Bierman, and Beverly Rehor.
How can I contact Jonathan Ko?
You can use AeroLeads to view verified contact signals for Jonathan Ko at Summit Group, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Ko attend?
Jonathan Ko studied at Streetwise Partners.
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